Standards for Canadian organizations

2020 Edition

Performance and Quality Improvement Introduction

Purpose

An organization-wide performance and quality improvement system uses data to promote efficient, effective service delivery and achievement of the organization’s mission and strategic goals.

Introduction

COA’s Performance and Quality Improvement (CA-PQI) standards provide the framework for implementation of a sustainable, organization-wide PQI system that increases the organization’s capacity to make data-informed decisions that support achievement of performance targets, program goals, positive client outcomes, and staff and client satisfaction. Building and sustaining a comprehensive, mission-driven PQI system is dependent upon the active engagement of staff from all departments of the organization, persons served, and other stakeholders throughout the improvement cycle.
2020 Edition

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Note: Please see the PQI Toolkit for additional guidance on these standards.

NotePlease see the CA-PQI Reference List for the research that informed the development of these standards.