Standards for Canadian organizations

2020 Edition

Mentoring Services (CA-MS) 7: Relationship Development

The mentoring relationship is structured to promote the growth, development, and empowerment of the mentee.
2020 Edition

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Purpose

Individuals participating in Mentoring Services develop supportive, positive relationships that contribute to the achievement of personal, social, and educational growth.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for collaborating with personnel at site-based programs
  • Materials describing expectations for mentoring (i.e. regarding frequency of meetings and duration of relationship)
  • Documentation of collaboration with personnel at site-based programs, if applicable

 

  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Mentors
    4. Mentees
    5. Parents/legal guardians of mentees, when applicable
  • Review case files for mentors
  • Review case files for mentees

CA-MS 7.01

To facilitate the development of a successful mentoring relationship, the organization:
  1. arranges the initial match meeting; and
  2. ensures that the frequency of mentoring meetings, and the duration of the mentoring relationship, are sufficient to meet the objectives of the program.

CA-MS 7.02

Site-based mentoring programs: 
  1. develop an effective partnership with the institution in which the program is housed; and
  2. ensure that the institution’s officials welcome and support mentors and share the program’s understanding of a mentor’s role.

Interpretation

School-based mentoring programs should ensure that school officials do not view mentors as academic tutors, and encourage mentors to engage mentees in social activities.
NA The program is housed at a site controlled by the organization, or the organization does not operate a site-based mentoring program.
Examples: Programs can be housed at a variety of sites, such as schools, faith-based organizations, youth custody facilities, and workplaces.