Examples: Service provision may be time limited due to program type or model, for example, if a school-based program is designed to coincide with the school year.
Prompt, responsive intake practices:
gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary;
give priority to urgent needs and emergency situations;
support timely initiation of services; and
provide for placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly.
Mentees participate in an individualized, culturally and linguistically responsive assessment that is:
completed within established timeframes;
updated as needed based on the needs of the mentee;
focused on information pertinent for meeting service requests and objectives.
The Assessment Matrix - Private, Public, Canadian determines which level of assessment is required for COA’s Service Sections. The assessment elements of the Matrix can be tailored according to the needs of specific individuals or service design.