Governance (CA-GOV) 3: Community Involvement and Advocacy
informs the public of its mission;
remains knowledgeable about community needs and strengths;
advocates for comprehensive and coordinated service delivery within the community; and
encourages the elimination of social and economic injustice.
The standards in CA-GOV 3 describe a variety of activities related to the organization’s role within the community, including outreach and education, participation in community-wide advocacy efforts, and advocacy on behalf of service recipients who need help navigating the system. Given the broad range of activities outlined in CA-GOV 3, activities conducted by “the organization” are the responsibility of the governing body, CEO, stakeholder advisory group, management, direct service personnel, and/or other personnel, as appropriate to the activity and their role.
Examples: The organization can work at several levels to advocate with, and on behalf of, persons, groups, and families served. For example, direct service personnel can be given the time to carry out advocacy activities so they can support persons and families served to solve problems related to their individual cases. Advisory board members, management, and other personnel, along with persons served, can engage in legislative and other system-wide advocacy activities. They may also work collaboratively with other community organizations to monitor federal, state, and/or local activity that impacts the service population.
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement; e.g.,
One of the elements is not addressed at all.
Practice requires significant improvement; e.g.,
Two of the elements are not addressed at all.
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
Little or no effort is made to collaborate with community members or persons served as described in the standard.
The governing body:
reflects the demographics of the community it serves;
represents the interests of the community it serves;
serves as a link between the organization and the public or community; and
is sufficiently diverse in strengths and capabilities to plan and deliver appropriate services to its defined community.
COA recognizes that Board recruitment is a significant challenge for many organizations and that meeting the standard may be a long-term process. In the interim, an organization can establish a stakeholder advisory group that is representative of the community and include strategies for plan for strengthening its Board in its long-term or strategic plan.