Standards for Canadian organizations

2020 Edition

Family Preservation and Stabilisation Services (CA-FPS) 8: Case Closing and Aftercare

The organization works with families to plan for case closing and, when possible, to develop plans for aftercare that can help solidify gains made during service provision.
2020 Edition

Currently viewing: FAMILY PRESERVATION AND STABILISATION SERVICES (CA-FPS)

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Purpose

Family Preservation and Stabilization Services improve family functioning, increase child and family well-being, ensure child safety, prevent the separation of children from their families, and ease the transition to reunification following a separation. 
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,   
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, the organization terminated services inappropriately; or  
  • Active client participation occurs to a considerable extent; or
  • A formal case closing evaluation is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are frequently terminated inappropriately; or  
  • Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or  
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
  • Aftercare planning and follow-up procedures
  • Relevant portions of contract with public authority, if applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Families served
  • Review case records

 

CA-FPS 8.01

Planning for case closing:
  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, family members, and others, as appropriate to the needs and wishes of family members.

 

CA-FPS 8.02

Upon case closing, the organization notifies any collaborating service providers, including the courts, as appropriate.

 

CA-FPS 8.03

If a family has to leave the program unexpectedly, the organization makes every effort to identify other service options and link family members with appropriate services.

Interpretation

The organization must determine on a case-by-case basis its responsibility to continue providing services to families whose third-party benefits are denied or have ended and who are in critical situations.

 

CA-FPS 8.04

Sufficiently in advance of case closing to ensure an orderly transition, the organization works with families to:
  1. develop an aftercare plan that identifies short- and long-term needs and goals and facilitates the initiation or continuation of needed supports and services, including informal and social supports; or
  2. conduct a formal case closing evaluation, including an assessment of unmet needs, when the organization has a contract with a public authority that does not include aftercare planning or follow-up.

 

CA-FPS 8.05

To increase the likelihood that needed supports and services are accessed, the organization:
  1. helps families transition to new services; and
  2. follows up with families at specified intervals after case closing.
NA The organization has a contract with a public authority that prohibits or does not include aftercare planning or follow-up.