Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behaviour, as well as remain at or return to the workplace.
Examples: The term “addiction” can address alcohol, drugs, gambling, sexual, internet, and other chemical and behavioural addictions or addictive behaviours.
The EAP has the capability to provide the following core EAP services to the organization and individuals:
information and referral to support services;
assessment and referral;
employee education on personal, psychosocial, and workplace performance issues;
training on the EAP for supervisors, managers, and human resource and union representatives;
critical incident advance planning and training, and post-incident response services;
development of referral options for needed services not provided under the contract or not available at the EAP; and
capability for follow-up with more severe cases as appropriate.
The EAP maintains up-to-date information for services available in the community and demonstrates a rapid and effective response in linking clients with appropriate EAP resources and supportive interventions.
The EAP makes a referral when:
it cannot promptly provide services;
the client requires services beyond the stated or contractual mandate of the EAP; or
specialized resources are not available through the EAP.
Examples: Follow-up may occur for a variety of reasons depending on the nature of the case. Reasons can include, but are not limited to, contractual mandates, clinical necessity, assisting the person in obtaining the requested services or materials, and/or determining client satisfaction with services.