Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behaviour, as well as remain at or return to the workplace.
Examples: Workplace related issues can include, for example, co-worker conflicts, conflicts with managers, drug policy violations, manager consultations, performance improvement issues, and critical incidents.
At the initial counselling session, the counsellor and the client:
assess the underlying problem;
discuss available options;
address how the EAP can support the achievement of desired outcomes; and
determine whether to retain the case for short-term counselling or to refer to an outside provider for ongoing treatment.
NAThe EAP does not provide clinical services.
An assessment-based action plan is developed in a timely manner with the full participation of the client and includes agreed upon goals, desired outcomes, and timeframes for achieving them.
Some clients that receive only short-term services may not implement a full planning process whereas others with more severe clinical issues, such as high-risk cases with depression or an addiction, likely will need a plan for continued support and monitoring of treatment delivery and improvement/relapse over time. Depending on the severity of the clinical issue and the corresponding action plan, expectations for short- and long-term follow-up between the client and EAP staff may be required.
Action planning is often done within the first or second session, after the initial assessment is completed, safety risks are resolved, and potential resources for support and treatment have been identified to meet the personal and financial needs of the client.
The EAP establishes a system for review of cases and case consultation.