WHO IS ACCREDITED?

Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behaviour, as well as remain at or return to the workplace.

CA-EAP 6: Assessment

Clients participate in an individualized, strengths-based, culturally responsive assessment.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Culturally responsive assessments are the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.05); or
  • Active client participation occurs to a considerable extent; or
  • Diagnostic tests are consistently and appropriately used, but interviews with staff indicate a need for more training (CA-TS 2.08).
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Assessment and reassessment timeframes are often missed; or
  • Assessment are sometimes not sufficiently individualized;
  • Culturally responsive assessments are not the norm and this is not being addressed in supervision or training; or
  • Staff are not competent to administer diagnostic tests , or tests are not being used when clinically indicated; or
  • Client participation is inconsistent; or
  • Assessments are done by referral source and no documentation and/or summary of required information present in case record; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • There are no written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Assessment procedures
    • Assessment tool and/or criteria included in assessment
No On-Site Evidence
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Clients
    • Review case records

  • CA-EAP 6.01

    EAP counsellors/consultants obtain relevant assessment information including, as appropriate to the service provided:

    1. demographic information;
    2. the nature of the request or presenting problem; 
    3. any workplace related issues;
    4. any immediate safety risks to self or others;
    5. environment and home situation;
    6. financial status and health insurance;
    7. social and peer group support;
    8. interests, skills, and aptitudes;
    9. work history and military service;
    10. medical history; 
    11. physical illness/somatic variables/medical treatment;
    12. the use of alcohol or other drugs;
    13. depression screening;
    14. ongoing safety concerns;
    15. behavioural/cognitive patterns that cause health risks, based on physical, emotional, behavioural, or social conditions; and
    16. when appropriate, legal, vocational, and/or wellness needs of the client.

    Interpretation: Workplace related issues can include, for example, co-worker conflicts, conflicts with managers, drug policy violations, manager consultations, performance improvement issues, and critical incidents.

    Research Note: There is now free or low-cost access to several research-validated brief tools that can be used to assess individual depression, general psychiatric state, substance abuse or misuse, and workplace performance.


  • CA-EAP 6.02

    Assessments are conducted in a strengths-based, culturally responsive manner, and identify resources that can increase service participation and support the achievement of agreed upon goals.

    Interpretation: Culturally responsive assessments can include attention to geographic location, language of choice, and the person’s religious, racial, ethnic, and cultural background. Other important factors that contribute to a responsive assessment include attention to age, sexual orientation, gender identity, and developmental level.

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