Standards for Canadian organizations

2020 Edition

Employee Assistance Program Services (CA-EAP) 4: Internal EAP/Parent Company Relations

The internal EAP and its parent company establish in writing:
  1. the services to be provided;
  2. budgetary and staffing resources;
  3. how confidentiality is maintained;
  4. the legal relationship between the EAP and its parent company;
  5. roles and responsibilities of other affiliated departments at the organization, such as work-life or wellness; and
  6. clear lines of responsibility for the EAP and all EAP activities.

Interpretation

This standard does not apply to EAP providers that are contracted to provide services on-site.
NA The organization is an external EAP only.
2020 Edition

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Purpose

Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behaviour, as well as remain at or return to the workplace.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • EAP/Parent Company agreement
  • Interviews may include:
    1. Parent company President/CEO or his/her designee
    2. Program director