Standards for Canadian organizations

2020 Edition

Employee Assistance Program Services Definition


Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behaviour, as well as remain at or return to the workplace.


Employee Assistance Programs (EAPs) are employer sponsored workplace-related services provided internally or under a contract or arrangement with an employer, union, or organization designed to address the individual and work-related issues that interfere with a healthy and productive workplace; and support the organization in meeting its productivity goals. EAP services generally include information and referral; assessment and referral; employee education on personal, psychosocial and workplace performance issues; consultation and training for supervisors, managers, and human resource and union representatives; critical incident training and response services; and follow-up.
2020 Edition



Note: Depending on the services an EAP provides, the organization may be required to complete one or more additional service sections, such as: Counselling, Support, and Education Services (CA-CSE); Case Management (CA-CM); Mental Health and/or Substance Use Services (CA-MHSU); or Crisis Response and Information Services (CA-CRI).

Note: While many organizations have EAP services as a staff benefit, the EAP standards outlined in this section are intended only for organizations that directly provide EAP services.

Note: Please see CA-EAP Reference List for the research that informed the development of these standards.