Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behaviour, as well as remain at or return to the workplace.
Employee Assistance Programs (EAPs) are employer sponsored workplace-related services provided internally or under a contract or arrangement with an employer, union, or organization designed to address the individual and work-related issues that interfere with a healthy and productive workplace; and support the organization in meeting its productivity goals. EAP services generally include information and referral; assessment and referral; employee education on personal, psychosocial and workplace performance issues; consultation and training for supervisors, managers, and human resource and union representatives; critical incident training and response services; and follow-up.
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Note:Depending on the services an EAP provides, the organization may be required to complete one or more additional service sections, such as: Counselling, Support, and Education Services (CA-CSE); Case Management (CA-CM); Mental Health and/or Substance Use Services (CA-MHSU); or Crisis Response and Information Services (CA-CRI).
Note:While many organizations have EAP services as a staff benefit, the EAP standards outlined in this section are intended only for organizations that directly provide EAP services.
Note: Please see CA-EAP Reference List for the research that informed the development of these standards.
Note:For information about changes made in the 2020 Edition, please see the EAP Crosswalk.