Standards for Canadian organizations

2020 Edition

Domestic Violence Services (CA-DV) 11: Case Closing and Aftercare

The organization works with survivors to plan for case closing and, when possible, to develop aftercare plans.
2020 Edition

Currently viewing: DOMESTIC VIOLENCE SERVICES (CA-DV)

VIEW THE STANDARDS

Purpose

Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,   
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, the organization terminated services inappropriately; or  
  • Active client participation occurs to a considerable extent; or
  • A formal case closing evaluation is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are frequently terminated inappropriately; or  
  • Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or  
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
  • Aftercare planning and follow-up procedures
  • Relevant portions of contract with public authority, as applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Survivors
  • Review case records

CA-DV 11.01

Planning for case closing:
  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, the survivor, and others, as appropriate to the needs and wishes of the survivor.

CA-DV 11.02

Upon case closing, the organization notifies any collaborating service providers, as appropriate.

CA-DV 11.03

If a survivor has to leave the program unexpectedly, the organization makes every effort to identify other service options and link the survivor with appropriate services.

CA-DV 11.04

When appropriate, and with the permission of the survivor, the organization works with survivors to: 
  1. develop an aftercare plan, sufficiently in advance of case closing, that identifies short-and long-term needs and goals, facilitates the initiation or continuation of needed supports and services, and identifies sources of informal and social support; or
  2. conduct a formal case closing evaluation, including an assessment of unmet need, when the organization has a contract with a public authority that does not include aftercare planning or follow-up.

CA-DV 11.05

The organization follows up on the aftercare plan, as appropriate, when possible, and with the permission of the survivor.
NA The organization has a contract with a public authority that prohibits or does not include aftercare planning or follow-up.