Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
Domestic Violence Services provide a range of supportive services appropriate to the needs and preferences of survivors of partner abuse, including crisis assistance, safety planning, advocacy, case management, material assistance, counselling, and/or housing.
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Note:These standards apply to programs both with or without a housing component (i.e. shelters and safe homes).
Organizations that provide only crisis hotline services will be reviewed under Crisis Response and Information Services (CA-CRI), not Domestic Violence Services (CA-DV).
Note:Individuals experiencing domestic violence may be referred to as “victims” or “survivors.” The term “survivors” is used in these standards to encourage service delivery that promotes the empowerment of service recipients.
Note:Please see CA-DV Reference List for the research that informed the development of these standards.