Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.
Examples: Crisis situations can include those involving victims of violence, individuals at risk for suicide, medical crises, child endangerment, and other emergency situations. Examples of what may be outlined in crisis response procedures can include, but are not limited to:
protective measures or special precautions related to inquiries from individuals involved in cases of domestic violence or other endangerment situations;
how to address individuals who wish to remain anonymous yet require direct intervention and stabilization services;
protocols on how to connect individuals and families to appropriate formal crisis intervention services or emergency responders; and
guidance on mandatory reporting and the disclosure of suspected abuse or other criminal behaviour.