Crisis Response and Information Services (CA-CRI) 1: Client-Centered Logic Model
A program logic model, or equivalent framework, identifies:
needs the program will address;
available human, financial, organizational, and community resources (i.e. inputs);
program activities intended to bring about desired results;
program outputs (i.e. the size and scope of services delivered);
desired outcomes (i.e. the changes you expect to see in service recipients); and
expected long-term impact on the organization, community, and/or system.
COA recognizes that it may be difficult to track client outcomes given the nature and duration of CRI services. If client outcomes are not being tracked, the organization must be prepared to demonstrate how program-level outputs are being used to build capacity, improve programs, and have a positive impact on persons served. Additionally, the organization may speak to how it uses community-wide outcomes data collected by outside entities to make data-informed decisions within its program when appropriate.
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Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.