Standards for Canadian organizations

2020 Edition

Crisis Response and Information Services Definition

Purpose

Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.

Definition

Crisis Response and Information Services are immediate methods of intervention that can include stabilization of the person in crisis, counselling and advocacy, and information and referral, depending on the assessed needs of the individual. Services may be provided via telephone 24-hours a day, on a walk-in basis during regular business hours, by mobile unit, or by telephone referral. Crisis Hotline Services establish immediate communication links and provide supportive interventions for people in critical or emergency situations.

Interpretation

Stabilization is a combination of methods used to return the service recipient to his or her pre-crisis level of functioning, including:
  1. identifying the precipitating event;
  2. mobilizing support and resources;
  3. identifying coping skills; and
  4. developing plans to ensure safety.
2020 Edition

Currently viewing: CRISIS RESPONSE AND INFORMATION SERVICES (CA-CRI)

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Note: An organization that provides education and support groups as part of its Crisis Response and Information Service will also complete the Counselling, Support, and Education Services section.

Note: Please see CA-CRI Reference List for the research that informed the development of these standards.