The organization's practices fully meet the standard as indicated by full implementation of the practices outlined in the CA-CR 1 Practice standards.
Practices are basically sound but there is room for improvement as noted in the ratings for the CA-CR 1 Practice standards.
Practice requires significant improvement as noted in the ratings for the CA-CR 1 Practice standard.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the CA-CR 1 Practice standards.
Client rights policy
Client rights procedures
Policy for providing services to minors without the consent of the parent or legal guardian
Rights and responsibilities document provided to individuals and families at initial contact
Grievance reports for the past six months
Interviews may include:
Review case records
All persons served receive, and are helped to understand, information about their rights and responsibilities that is:
provided in writing;
distributed during their initial contact;
available in the major languages of the defined service population;
effectively and appropriately communicated to persons with special needs; and
posted in the reception or common area of each service delivery site or residential facility.
If an organization provides services remotely using technology, client rights and responsibilities should be made available on the organization's public website and the organization must implement a system for assuring and documenting that clients receive and understand their rights and responsibilities.
If a client is disoriented, suffering from impaired cognition, or in immediate crisis at initial contact, the summary of client rights and responsibilities should be provided at an appropriate time.
Affiliates who deliver services on behalf of an EAP are not required to post client rights and responsibilities in the reception area of their service delivery location, but information regarding client rights must be made available upon service initiation.
Examples: Fair and equitable treatment may include the provision of effective, equitable, understandable, and respectful services that are responsive to: diverse cultural beliefs and practices, such as the freedom to express and practice religious and spiritual beliefs; preferred languages; and other communication needs.
Other categories that should be protected from discrimination and disrespect include, but are not limited to: race and ethnicity, military status, age, sexual orientation, gender identity, and developmental level.
One way organizations can be responsive to the unique, culturally-defined needs of persons and families being served is by ensuring that program information, signs, posters, printed material, electronic and multimedia communications, and trainings are available and presented:
in the language(s) of the major population groups served; and
in a manner that is non-discriminatory and non-stigmatizing.