Standards for Canadian organizations

2020 Edition

Child and Family Development and Support Services (CA-CFD) 7: Family Support Services

Families are linked to formal services and supports, and identify and use an informal support network.
NA The organization does not provide family support services.
2020 Edition




Families participating in Child and Family Development and Support Services gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for referring individuals to services
  • Community resource and referral list
  • Contracts or service agreements with community providers, if applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

CA-CFD 7.01

Families are helped to reduce social isolation and develop positive connections with others by:
  1. maintaining and strengthening their relationships with others within the family, including the extended family; and
  2. developing and expanding their informal networks, including connections with friends, neighbours, community members, and community institutions.

CA-CFD 7.02

Families are helped to access community services that meet basic needs and help them care for their children, including, as appropriate:
  1. food and nutrition services;
  2. health services;
  3. housing services, including transitional living arrangements;
  4. transportation services;
  5. financial assistance;
  6. child care; and
  7. respite care.

CA-CFD 7.03

Families are helped to access community services that promote self-sufficiency and positive life course development, including, as appropriate:
  1. educational and literacy services, including special education;
  2. vocational and employment services, including career development and job placement; and
  3. parent education services and support groups.

Fundamental Practice

CA-CFD 7.04

Families are helped to access community services that address needs and problems that may impede effective parenting, including, as appropriate:
  1. counselling services;
  2. mental health services;
  3. services for substance use conditions; and
  4. domestic violence services.