Standards for Canadian organizations

2020 Edition

Child and Family Development and Support Services (CA-CFD) 5: Family-Focused Approach to Service

Services are of the appropriate type and intensity needed to build on strengths, address risks, and improve family functioning.
NA The organization provides only parent education groups. 
2020 Edition




Families participating in Child and Family Development and Support Services gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records 
  • Observe sites, as appropriate

CA-CFD 5.01

Families and providers establish respectful relationships that facilitate productive service planning and delivery.
Examples: The organization can foster respectful, productive relationships by demonstrating: 
  1. sensitivity to the willingness of the family to be engaged;
  2. a non-threatening manner;
  3. respect for the person’s autonomy and confidentiality;
  4. flexibility; and
  5. persistence.

CA-CFD 5.02

Services involve and accommodate all family members, and are provided at times acceptable to the family, to the extent possible and appropriate.
Examples: Other factors that can be considered when deciding the times services will be offered include, but are not limited to, staff availability, safety, and contractual requirements.

CA-CFD 5.03

The frequency, intensity, and duration of services are:
  1. based on each family’s needs, strengths, and circumstances; and
  2. appropriate to the type of services offered.

CA-CFD 5.04

Services are provided in comfortable places, including home and/or community settings of the family’s choosing, to the extent possible and appropriate.