Standards for Canadian organizations

2020 Edition

Administrative and Service Environment (CA-ASE) 5: Safety and Security

The organization ensures that all buildings, grounds, and facilities promote the safety and security of persons served, personnel, and visitors.
2020 Edition

Currently viewing: ADMINISTRATIVE AND SERVICE ENVIRONMENT (CA-ASE)

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Purpose

The organization’s administrative and service environments are respectful, safe, and accessible and contribute to organizational effectiveness.
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the CA-ASE 5 Practice standards; health or safety concerns are promptly addressed.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the CA-ASE 5 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the CA-ASE 5 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the CA-ASE 5 Practice standards.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Results of most recent safety and security assessment
  • Table of contents of training curricula
  • Documentation of measures taken to promote safety (e.g. relevant policies, procedures, work orders, etc.)
  • Training curricula
  • Documentation tracking staff completion of training
  • Interviews may include:
    1. Relevant personnel
    2. Persons served 
  • Observe facilities

 
Fundamental Practice

CA-ASE 5.01

The organization assesses its safety and security needs and:
  1. takes appropriate measures to protect the safety of all persons who are in its facilities or on its grounds; and
  2. develops safety and communication protocols for staff, including staff that work off-site, as applicable.
Examples: Appropriate measures can include bars on windows, alarm systems, and written policies prohibiting the possession of weapons on the facilities premises except by qualified security and law enforcement personnel.
1
The organization regularly assesses the safety and security of its facilities and grounds as per the requirements of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Some non-critical recommendations of the safety assessment have not been addressed; or
  • Safety and communication protocols for off-site workers lack clarity or are somewhat outdated.
3
Practice requires significant improvement; e.g.,
  • The organization's approach to assessing safety and security of its facilities and grounds is inconsistent across programs and sites or not thorough, and as a result, appropriate measures are not in place, e.g., staff are not notified in advance when maintenance requires shutting off water, or staff report insufficient lighting in parking areas, or areas in need of repair are not cordoned; or
  • Communication protocols lack clarity or are outdated; or
  • Security systems for deterring break-ins are not in place in at least one site.
4
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • The organization’s buildings, grounds and facilities are unsafe.

 
Fundamental Practice

CA-ASE 5.02

The organization trains staff on:
  1. safety procedures and protocols;
  2. potential risks they may encounter on-site, in the community, or in service recipients’ homes; and
  3. self-protection techniques, as necessary.
FEC

Interpretation

Element (c) does not apply to credit counseling organizations.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • The training curriculum is not fully developed or lacks depth in some areas; or
  • Some personnel, such as new hires, are not yet trained.
3
Practice requires significant improvement; e.g.,
  • A number of staff have not yet been trained on risks they may encounter while working or on self-protection techniques; or
  • One of elements has not been addressed.
4
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • The organization’s buildings, grounds and facilities are unsafe; or
  • Two of the elements have not been addressed.