Standards for Canadian organizations

2020 Edition

Administrative and Service Environment Introduction

Purpose

The organization’s administrative and service environments are respectful, safe, and accessible and contribute to organizational effectiveness.

Introduction

The Administrative and Service Environment standards reflect the significant impact that accessibility; physical, psychological, and emotional safety; and personal dignity have on an organization’s effectiveness. Specifically, these standards address how accessibility, facility maintenance, safety procedures both on- and off-site, a trauma-informed environment, and emergency response preparedness contribute to organizational productivity and effective service delivery.
2020 Edition

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