Standards for Canadian organizations

2020 Edition

Adult Day Services (CA-AD) 6: Support Services for Caregivers

Caregivers receive coordinated services and support to help resolve issues related to caretaking.
2020 Edition

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Purpose

Individuals who participate regularly in Adult Day Services achieve and maintain an optimal level of well-being, functioning and health, and remain in their preferred community residence.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for referring individuals to services
  • Community resource and referral list
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

CA-AD 6.01

Providers work with service recipients and their caregivers to:
  1. coordinate services; and
  2. resolve obstacles to accessing or receiving services, including transportation or fees.

CA-AD 6.02

Caregivers receive support to address issues related to caretaking and caregiver stress, and are provided with referrals for needed services including:
  1. support groups and counselling services;
  2. health, mental health, and substance use services;
  3. domestic violence services;
  4. shelter and housing services;
  5. respite care;
  6. social, recreational and day programs; and
  7. mentor services.

CA-AD 6.03

The organization maintains a comprehensive, up-to-date list of community resources.
Note: Adult Day Services can be considered a form of respite care for caregivers. See also COA’s Home Care and Support Services (CA-HCS), and Respite Care (CA-RC) standards.