Standards for private organizations

2020 Edition

Adult Protective Services (APS) 3: Community Partnerships

The organization develops and implements a community approach to preventing abuse, neglect, and exploitation, and identifying and protecting vulnerable adults.
2020 Edition




Adult Protective Services protect vulnerable adults from exploitation, neglect, and abuse.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Examples of content addressed in the community education program
  • Outreach strategies and informational materials
  • Interviews may include:
    1. Program director
    2. Relevant personnel


APS 3.01

The organization makes a systematic effort to educate the community about the needs of vulnerable adults and how they can be protected including:
  1. preventing and recognizing abuse, neglect, and exploitation;
  2. how to report cases of suspected abuse or neglect;
  3. legal responsibilities for mandated reporters; and
  4. services available.


APS 3.02

The organization’s leadership works with the leadership of other agencies to identify common issues, develop opportunities for collaboration, and resolve any administrative or inter-organizational issues that hinder service collaboration and use.
Examples: Community partners may include, but are not limited to, courts and law enforcement agencies, mental and physical health providers, domestic violence programs, and substance use services.