Standards for private organizations

2020 Edition

For-Profit Administration and Financial Management (AFM) 3: Community Involvement and Advocacy

The organization:
  1. informs the public of its purpose;
  2. remains informed about community needs and strengths; and
  3. advocates for comprehensive and coordinated service delivery within its community.

Interpretation

The standards in AFM 3 describe a variety of activities related to the organization’s role within the community, including: outreach and education, participation in community-wide advocacy efforts, and advocacy on behalf of service recipients who need help navigating the system. Given the broad range of activities outlined in AFM 2, activities conducted by the organization are the responsibility of the owner, CEO, stakeholder advisory group, management, direct service personnel, and/or other personnel, as appropriate to the activity and their role.
2020 Edition

Currently viewing: FOR-PROFIT ADMINISTRATION AND FINANCIAL MANAGEMENT (AFM)

VIEW THE STANDARDS

Purpose

The for-profit organization ensures accountability through effective administration and management, and sound financial management practices.
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the AFM 3 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the AFM 3 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the AFM 3 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the AFM 3 Practice standards.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Stakeholder advisory group procedures
  • Community Demographic Profile
  • Copies of PSAs, newspaper articles, other print media, or communication methods used within the past 12 months 
  • Documentation of participation in community advocacy efforts 
  • Minutes of stakeholder advisory group meetings/agendas/meeting schedules for the previous 12 months
  • Interviews may include:
    1. Governing body
    2. CEO
    3. Relevant personnel
    4. Community stakeholders
    5. Persons served
    6. Advisory group

AFM 3.01

The organization provides the public with clear, timely, and accurate information about the organization’s purpose, programs, activities, service recipients, and finances.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • While social media or the website provides accurate information, some written materials that continue to be distributed are outdated; or
  • Some segments of the general public do not have access to accurate and timely information.
3
Practice requires significant improvement; e.g., 
  • Generally, public information is not current; or
  • Some important information is not available to the public. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

AFM 3.02

The organization conducts ongoing community outreach and education to:
  1. communicate its purpose, role, functions, capacities, and scope of services;
  2. provide information about the strengths, needs, and challenges of the individuals, families, and groups it serves; and
  3. build community support and presence and maintain effective partnerships.
NA The organization is a network management entity in which all points of contact with the network are made through network providers.
Examples: Examples of public outreach and education activities may include:
  1. regular communication with the media and the general public;
  2. informing the public of the positive impact agency programs are having on the community and its residents; and
  3. fostering positive relationships with the local media.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • One of the elements is not fully addressed; or
  • The organization has an ongoing program of community education, but it does not cover some of its programs or services.
3
Community outreach and education efforts need significant improvement; e.g.
  • Efforts are informal and infrequent; or
  • Efforts only address some of the organizations programs or services, or populations served; or
  • Element (a) or (b) is not addressed at all.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

AFM 3.03

The organization collaborates with community members and persons served to advocate for issues of mutual concern consistent with the organization’s purpose, such as:
  1. making improvements to existing services;
  2. filling gaps in service to offer a full array of community supports;
  3. the full and appropriate implementation of applicable laws and regulations regarding issues concerning the service population;
  4. improved supports and accommodations for individuals with special needs;
  5. addressing community-specific needs including cultural and linguistic diversity; and
  6. service coordination.
Examples: The organization can work at several levels to advocate with, and on behalf of, persons, groups, and families served. For example, direct service personnel can be given the time to carry out advocacy activities so they can support persons and families served to solve problems related to their individual cases. Advisory board members, management, and other personnel, along with persons served, can engage in legislative and other system-wide advocacy activities. They may also work collaboratively with other community organizations to monitor federal, state, and/or local activity that impacts the service population.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • One of the elements is not addressed at all.
3
Practice requires significant improvement; e.g.,
  • Two of the elements are not addressed at all.
4
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • Little or no effort is made to collaborate with community members or persons served as described in the standard.

Fundamental Practice

AFM 3.04

The organization establishes and maintains a stakeholder advisory group that serves as a bridge between the organization and the community, and it:
  1. includes representatives of relevant community groups, consumers, service providers, advocates, and others with an interest in the success of the organization achieving its purpose; and 
  2. provides information and feedback to the organization about services, outcomes, the perception of the organization within the community, and other information that would help the organization better serve its defined population and the community.

Interpretation

 In order for advisory groups to function well the organization should:
  1. establish clear and transparent recruitment and selection guidelines;
  2. have reasonable expectations about what the group can accomplish within the parameters of its purpose and available resources; and
  3. actively consider and respond to the group's input, feedback, or recommendations.
NA The organization is a network management entity. See NET 2.05 for stakeholder group requirement for networks.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • The group is not utilized to the extent that it could be; or
  • Advisory group members report a need for better communication or lack of clear objectives or timeframes.
3
Practice requires significant improvement; e.g.,
  • Advisory group members report being confused about the purpose of the group and/or about their roles and functions; or
  • Insufficient community representation results in limited effectiveness; or
  • Group members do not know whether or not their feedback or recommendations are being used or considered.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.