COVID-19 Updates

COA recognizes that the ever-changing situation regarding the coronavirus (COVID-19) is concerning, and we share that concern.  This page provides FAQs for organizations and key resources that we will continue to update.

Operational status: Effective July 2020, COA is offering organizations pursuing accreditation new virtual review options to complete their Site Visit requirements, a foundational part of the accreditation process.

Any questions or concerns that our volunteers have can be directed to Darrell Woodliff, Associate Director of Volunteer Engagement. Organizations that are in-process should direct all questions to their COA Accreditation Coordinator, and out-of-process organizations should contact Joseph Seoane, VP of Client Relations.


Last updated: 8/4/2020

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FAQs regarding COA accreditation

The health, well-being, and safety of our staff, volunteers, organizations, and their clients continue to be our primary concern. COA continues to monitor this very challenging and evolving situation with COVID-19 with the goal of keeping our entire COA community safe and healthy.  This is a living FAQ and will be updated regularly. Please check frequently for the latest information. Click on a question below to display the answer.

Q: How will COA conduct Site Visits through December 2020?

A: Incorporating feedback received from our volunteers and organizations, COA has developed new Site Visit options for safely operating in the current environment to minimize disruption and support organizations in achieving accreditation.  These options will allow organizations to move forward on completing their Site Visits and prioritize the safety and health of our volunteers, organizations, and the individuals they serve – while maintaining the integrity and rigor of our accreditation process.

Click here to review the new options.

Q: When will rescheduled visits occur?

A: If necessary, we will be rescheduling accredited organizations’ Site Visits within 6 months of the organization’s current accreditation expiration date via informal extensions. We will also prioritize and reschedule those Site Visits to support programs/services that are under mandates.

If necessary, for new applicant organizations, we will schedule a Site Visit within two years of the application submission date.

Q: What will happen to our expiration date?

A: As we will be applying informal extensions and not formal extensions, an organization’s accreditation expiration date will not be changed/extended. Upon successful completion of the organization’s reaccreditation process, its new accreditation expiration date will be calculated four (4) years from its original/current accreditation expiration date.

Q: When will additional decisions regarding COA accreditation processes impacted by COVID-19 be made?

A: COA is following the guidance, recommendations, and mandates of federal, state, and local governmental and public health entities to ensure that we are making the best decisions. As the information on COVID-19 is evolving, we will continue to address its impact on an ongoing basis and provide you with timely communications and updates.

Q: What are COA’s expectations for meeting the standards if we have to temporarily change our practices to meet the COVID-19 social distancing recommendations?

A: COA has created specific guidance for both volunteers and organizations to address situations when an organization temporarily cannot meet the requirements of a standard(s) due to extenuating circumstances related to COVID-19.  You can download the guidance here.

Q: I still have questions. Who do I contact?

  • COA’s volunteers can contact Darrell Woodliff, Associate Director of Volunteer Engagement, at
  • Accredited or new applicant organizations that are in-process can contact their COA Accreditation Coordinator.
  • Accredited organizations that are out-of-process should contact Joseph Seoane, VP of Client Relations, at
  • Questions from regulators should be directed to Devon Reichart, Manager of Public Policy and Government Relations, at

FAQs Last Updated: 8/27/2020

Key information and resources

Since there are many situational factors that can influence the best course of action to take regarding COVID-19, COA is encouraging all organizations to consult with federal-, state-, and/or local-level health authorities for specific guidance.

We have compiled some key resources providing up-to-date information and best practices for navigating this challenging landscape for organizations to review:


For a more comprehensive list of resources, please visit our recent post on the COA Interpretations blog.

Resources from our Sponsoring Organizations

While all the resources listed below provide information on COVID-19, please note that some information may be limited to their members.  Thank you to our sponsoring organizations for providing these resources.

COA will update this page as the situation or guidance issued from public health authorities warrants.

Resources Last Updated: 7/21/2020