Glossary

The Glossary includes definitions for a comprehensive list of over 800 terms used throughout the standards. When the meaning of a standard requires further clarity, a glossary term used within the standard can provide meaningful elaboration.

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    • A&M = Administration and Management Standards (Private & Public; Canadian)
      Standards that are common to all organization (e.g., Human Resources, Governance, Finances).
    • AA = Accreditation Agreement (Private & Public; Canadian; CYD; Military Family Readiness)
      The contract sent to an organization after they apply for accreditation.
    • Aboriginal Child (Canadian)
      As defined in the Aboriginal Child Welfare Act (ICWA) Any unmarried person who is under age eighteen and is either (a) a member of an Aboriginal tribe or (b) eligible for membership in an Aboriginal tribe and is the biological child of a member of an Aboriginal tribe. For purposes of compliance with ICWA, the definition provided in the Act shall apply. For purposes of access to services and resources, other more inclusive definitions may apply (e.g. Aboriginal Education Act, national definitions, etc.).
    • Aboriginal Child's Nation (Canadian)
      As defined in ICWA, The Aboriginal tribe in which a child is a member or is eligible for membership or in the case of an Aboriginal child who is a member or eligible for membership in more than one tribe, the Aboriginal tribe with which the Aboriginal child has more significant contacts.
    • Aboriginal Organisation (Canadian)
      As defined in ICWA, Any group, association, partnership, cooperation, or other legal entity owned or controlled by Aboriginals, or a majority of whose members are Aboriginals.
    • Accessibility Of Service (Canadian)
      The opportunity for consumers to obtain relevant services, with attention to the location of service, hours of operation, affordable fees, and the elimination of barriers including those that impede entrance or use by people with disabilities.
    • Accessibility Of Service (Military Family Readiness)
      The opportunity for consumers to obtain relevant services, with attention to the location of service, hours of operation, affordable fees, and the elimination of barriers including those that impede entrance or use by people with disabilities.
    • Accessibility Of Service (Private & Public)
      The opportunity for consumers to obtain relevant services, with attention to the location of service, hours of operation, affordable fees, and the elimination of barriers including those that impede entrance or use by people with disabilities.
    • Account Manager (Canadian)
      The liaison between the customer organisation and the EAP provider responsible for ensuring the needs of the customer are addressed. The account manager is employed by the EAP.
    • Account Manager (Private & Public)
      The liaison between the customer organization and the EAP provider responsible for ensuring the needs of the customer are addressed. The account manager is employed by the EAP.
    • Accountability (Canadian)
      The extent to which an organisation is answerable for its processes and outcomes to a variety of relevant stakeholders including: consumers, community representatives, governing bodies, and governmental regulators.
    • Accountability (CYD)
      The extent to which a program is answerable to a variety of relevant stakeholders including: children and youth, families, community representatives, people or entities providing oversight, and governmental regulators.
    • Accountability (Military Family Readiness)
      The extent to which an organization is answerable for its processes and outcomes to a variety of relevant stakeholders including: consumers, community representatives, governing bodies, and governmental regulators.
    • Accountability (Private & Public)
      The extent to which an organization is answerable for its processes and outcomes to a variety of relevant stakeholders including: consumers, community representatives, governing bodies, and governmental regulators.
    • Accreditation (Canadian)
      The formal evaluation of an organisation against accepted criteria or standards. A professional society, non-governmental organisation, or a governmental agency may conduct accreditation activities. A COA-accredited organisation has undergone a period of rigorous self-study and is capable of providing programmes and services that meet or exceed COA standards.
    • Accreditation (CYD)
      The formal evaluation of a program or organization against accepted criteria or standards. A professional society, non-governmental organization, or governmental agency may conduct accreditation activities. A COA-accredited program or organization has undergone a period of rigorous self-study and is capable of providing programs and services that meet or exceed COA standards.
    • Accreditation (Military Family Readiness)
      The formal evaluation of an organization against accepted criteria or standards. A professional society, non-governmental organization, or a governmental agency may conduct accreditation activities. A COA-accredited organization has undergone a period of rigorous self-study and is capable of providing programs and services that meet or exceed COA standards.
    • Accreditation (Private & Public)
      The formal evaluation of an organization against accepted criteria or standards. A professional society, non-governmental organization, or a governmental agency may conduct accreditation activities. A COA-accredited organization has undergone a period of rigorous self-study and is capable of providing programs and services that meet or exceed COA standards.
    • Accredited Agency (Hague)
      An agency that has been accredited by an accrediting entity, in accordance with the standards in subpart F of this part (96), to provide adoption services in the United States in cases subject to the Convention. It does not include a temporarily accredited agency.
    • Accrediting Entity (Hague)
      An entity that has been designated by the Secretary to accredit agencies (including temporarily accredit) and/or to approve persons for purposes of providing adoption services in the United States in cases subject to the Convention.
    • Acute Needs (Canadian)
      (a) Intense conditions of sudden onset and short duration, typically lasting less than 6 months. (b) In the context of substance abuse treatment, those needs that require immediate attention and treatment without which the health of the consumer is at serious risk.
    • Acute Needs (Private & Public)
      (a) Intense conditions of sudden onset and short duration, typically lasting less than 6 months. (b) In the context of substance abuse treatment, those needs that require immediate attention and treatment without which the health of the consumer is at serious risk.
    • Administer (Canadian)
      The act of giving a single dose of a prescribed drug to a client by an authorised person in accordance with federal and provincial laws and regulations governing such acts. The complete act entails removing an individual dose from a previously dispensed, properly labelled container (including a unit dose container), verifying it with a physicians order, giving the individual dose to the proper client, and recording the time and dose given
    • Administer (CYD)
      The act of giving a single dose of a prescribed drug by an authorized person in accordance with federal and state laws and regulations governing such acts. The complete act entails removing an individual dose from a previously dispensed, properly labeled container (including a unit dose container), verifying it with a physicians order, giving the individual dose to the proper person, and recording the time and dose given.
    • Administer (Private & Public)
      The act of giving a single dose of a prescribed drug to a client by an authorized person in accordance with federal and state laws and regulations governing such acts. The complete act entails removing an individual dose from a previously dispensed, properly labeled container (including a unit dose container), verifying it with a physician's order, giving the individual dose to the proper client, and recording the time and dose given.
    • Administration (Canadian)
      The personnel responsible for management functions of the organisation, including fiscal management, human resources, and service delivery. Such personnel determine organisational goals, acquire and allocate resources to carry out a programme, coordinate activities toward goal achievement, and monitor, evaluate, and make needed changes in processes and procedures to improve the likelihood of goal achievement. The term is synonymously used with MANAGEMENT.
    • Administration (Private & Public)
      The personnel responsible for management functions of the organization, including fiscal management, human resources, and service delivery. Such personnel determine organizational goals, acquire and allocate resources to carry out a program, coordinate activities toward goal achievement, and monitor, evaluate, and make needed changes in processes and procedures to improve the likelihood of goal achievement. The term is synonymously used with MANAGEMENT.
    • Adoption (Hague)
      The judicial or administrative act that establishes a permanent legal parent-child relationship between a minor and an adult who is not already the minors legal parent and terminates the legal parent-child relationship between the adoptive child and any former parent(s).
    • Adoption Court (Hague)
      The State court with jurisdiction over the adoption or the grant of custody for purpose of adoption.
    • Adoption Record (Hague)
      Any record, information, or item related to a specific Convention adoption of a child received or maintained by an agency, person, or public domestic authority, including, but not limited to, photographs, videos, correspondence, personal effects, medical and social information, and any other information about the child. An adoption record does not include a record generated by an agency, person, or a public domestic authority to comply with the requirement to file information with the Case Registry on adoptions not subject to the Convention pursuant to section 303(d) of the IAA{42U.S.C. 14932(d)}.
    • Adoption Services (Hague)
      Any one of the following:
      1. identifying a child for adoption and arranging an adoption;
      2. securing the necessary consent to termination of parental rights and to adoption;
      3. performing a background study on a child or a home study on a prospective adoptive parent(s), and reporting on such a study;
      4. making non-judicial determinations of the best interests of a child and the appropriateness of an adoptive placement for the child;
      5. monitoring a case after a child has been placed with prospective adoptive parent(s) until final adoption; or
      6. when necessary because of disruption before final adoption, assuming custody and providing (including facilitating the provision of) child care or any other social service pending an alternative placement.
    • Advanced Degree (Canadian)
      A degree at the masters level or beyond from an institution of higher education. An advanced degree does not include a Bachelors degree, an associates degree, or an educational certificate.
    • Advanced Degree (CYD)
      A degree at the masters level or beyond from an institution of higher education. An advanced degree does not include a Bachelors degree, an associates degree, or an educational certificate.
    • Advanced Degree (Military Family Readiness)
      A degree at the masters level or beyond from an institution of higher education. An advanced degree does not include a Bachelors degree, an associates degree, or an educational certificate.
    • Advanced Degree (Private & Public)
      A degree at the masters level or beyond from an institution of higher education. An advanced degree does not include a Bachelors degree, an associates degree, or an educational certificate.
    • Advanced Human Services Degree (Private & Public; Canadian)
      A degree at the Master or Doctoral level in subjects such as Anthropology, Sociology, Psychology, Theology, Education, Art Therapy, Pastoral Counseling, Criminal Justice, Nutrition, Gerontology, Health Administration, and other related interdisciplinary subjects geared towards ameliorating problems and improving the quality of life for individuals, families, and communities
    • Advisory Group (Canadian)
      A group of individuals selected by an organisation's governing body or management who possess unique skills and/or knowledge and whose role is to make recommendations, provide information, and/or share input from stakeholders. Advisory groups do not have formal governance authority or responsibilities. Advisory groups can be ongoing or ad hoc.
    • Advisory Group (CYD)
      A group of individuals who possess unique skills and/or knowledge and whose role is to make recommendations, provide information, and/or share input from stakeholders. Advisory groups do not have formal governance authority or responsibilities. Advisory groups can be ongoing or ad hoc. Members of the group may be selected by the program, the management of the organization or which the program is a part, or the governing body of the organization of which the program is a part.
    • Advisory Group (Military Family Readiness)
      A group of individuals selected by an organization's governing body or management who possess unique skills and/or knowledge and whose role is to make recommendations, provide information, and/or share input from stakeholders. Advisory groups do not have formal governance authority or responsibilities. Advisory groups can be ongoing or ad hoc.
    • Advisory Group (Private & Public)
      A group of individuals selected by an organization's governing body or management who possess unique skills and/or knowledge and whose role is to make recommendations, provide information, and/or share input from stakeholders. Advisory groups do not have formal governance authority or responsibilities. Advisory groups can be ongoing or ad hoc. Members of the group may be selected by the program, the management of the organization or which the program is a part, or the governing body of the organization of which the program is a part.
    • Advocacy (Canadian)
      An act performed with or on behalf of others through direct intervention, empowerment, or representation. Case advocacy refers to actions taken in relation to a particular individual consumer. Cause, social, or systems advocacy refers to actions taken in relation to a common issue affecting a group of persons.
    • Advocacy (CYD)
      An act performed with or on behalf of others through direct intervention, empowerment, or representation.
    • Advocacy (Military Family Readiness)
      An act performed with or on behalf of others through direct intervention, empowerment, or representation. Case advocacy refers to actions taken in relation to a particular individual consumer. Cause, social, or systems advocacy refers to actions taken in relation to a common issue affecting a group of persons.
    • Advocacy (Private & Public)
      An act performed with or on behalf of others through direct intervention, empowerment, or representation. Case advocacy refers to actions taken in relation to a particular individual consumer. Cause, social, or systems advocacy refers to actions taken in relation to a common issue affecting a group of persons.
    • Affiliates (Canadian)
      Independent contractors who are retained by the EAP to perform the same service as EAP counsellors. Also known as "providers."
    • Affiliates (Private & Public)
      Independent contractors who are retained by the EAP to perform the same services as EAP counselors. Also known as "providers."
    • Affirmative Action Plan (Canadian)
      A written document that indicates the goals, timetables, programs, and personnel assignments by which an organisation ensures that all employees and prospective employees are provided with equal employment opportunity. COA requires a written plan whenever utilisation analysis indicates that the work force does not reflect the cultural, racial, ethnic, religious, or gender composition of the defined community.
    • Affirmative Action Plan (Private & Public)
      A written document that indicates the goals, timetables, programs, and personnel assignments by which an organization ensures that all employees and prospective employees are provided with equal employment opportunity. COA requires a written plan whenever utilization analysis indicates that the work force does not reflect the cultural, racial, ethnic, religious, or gender composition of the defined community.
    • Aftercare (Canadian)
      Additional services provided beyond the period of primary care that offer continuity and supportive follow-up.
    • Aftercare (Military Family Readiness)
      Additional services provided beyond the period of primary care that offer continuity and supportive follow-up.
    • Aftercare (Private & Public)
      Additional services provided beyond the period of primary care that offer continuity and supportive follow-up.
    • Aftercare Plan (Private & Public; Canadian)
      A plan that addresses additional services that offer continuity and supportive follow-up provided beyond the period of primary care. Aftercare planning is also known as a discharge planning, and an aftercare plan may also be referred to as a discharge plan.
    • Agency (Hague)
      A private, nonprofit organization licensed to provide adoption services in at lest one State. (For-profit entities and individuals that provide adoption services are considered persons as defined in this section.)
    • Agency Head (Canadian)
      See CHIEF EXECUTIVE OFFICER
    • Agency Head (Private & Public)
      See CHIEF EXECUTIVE OFFICER
    • Alcohol Abuse (Canadian)
      The consumption of alcohol in a manner and degree that harms or endangers the well-being of the user or those with whom the user comes into contact.
    • Alcohol Abuse (Military Family Readiness)
      The consumption of alcohol in a manner and degree that harms or endangers the well-being of the user or those with whom the user comes into contact.
    • Alcohol Abuse (Private & Public)
      The consumption of alcohol in a manner and degree that harms or endangers the well-being of the user or those with whom the user comes into contact.
    • Anticipatory Guidance (Private & Public)
      The proactive provision of information and education about health needs and prevention relevant to the individuals stage of life and living situation.
    • Appropriate Authority (Military Family Readiness)
      An entity specifically empowered to, or having jurisdiction to, perform certain activities, such as handle client grievances.
    • Appropriateness (Canadian)
      The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individuals needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.
    • Appropriateness (CYD)
      The degree to which a particular activity, service, or environment is: best suited to an individuals needs; not restrictive, intrusive, or excessive; and anticipated to be effective in promoting desired outcomes.
    • Appropriateness (Military Family Readiness)
      The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.
    • Appropriateness (Private & Public)
      The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.
    • Approved Home Study (Hague)
      A review of the home environment of the childs prospective adoptive parent(s) that has been:
      1. Completed by an accredited agency or temporarily accredited agency; or
      2. Approved by an accredited agency or temporarily accredited agency.
    • Approved Person (Hague)
      A person that has been approved, in accordance with the standards in subpart F of this part, by an accrediting entity to provide adoption services in the United States in cases subject to the Convention.
    • ARC = Accreditation Resource Center (Private & Public; Canadian; CYD; Military Family Readiness)
      The nickname used for COA's Salesforce database.
    • Architectural Barrier (Canadian)
      A physical impediment to the use of a facility by persons with physical disabilities including stairs, inaccessible toilet facilities, or other factors that restrict use.
    • Architectural Barrier (CYD)
      A physical impediment to the use of a facility by persons with physical disabilities including stairs, inaccessible toilet facilities, or other factors that restrict use.
    • Architectural Barrier (Military Family Readiness)
      A physical impediment to the use of a facility by persons with physical disabilities including stairs, inaccessible toilet facilities, or other factors that restrict use.
    • Architectural Barrier (Private & Public)
      A physical impediment to the use of a facility by persons with physical disabilities including stairs, inaccessible toilet facilities, or other factors that restrict use.
    • Assess (CYD)
      Evaluate by using expertise and skills to understand and describe the nature of strengths, needs, and other factors. Assessments may be conducted in order to determine the strengths and needs of individuals, or to determine the special service needs of a defined special population within the program. Assessments may also be conducted on a program-wide level, in order to determine priorities of program planning and service development for the program as a whole.
    • Assess (Military Family Readiness)
      Evaluate by using expertise and skills to understand and describe the nature of strengths, needs, and other factors. Assessments may be conducted in order to determine the strengths and needs of individuals, or to determine the special service needs of a defined special population within the program. Assessments may also be conducted on a program-wide level, in order to determine priorities of program planning and service development for the program as a whole.
    • Assessment (Canadian)
      An evaluation, which utilises professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of programme planning and service development for the organisation as a whole. See also DIAGNOSIS.
    • Assessment (Military Family Readiness)
      An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.
    • Assessment (Private & Public)
      An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.
    • Assistant Group Leader (CYD)
      Person responsible for supervision and guidance of children under the direct supervision of Group Leader. COA recognizes that job titles and responsibilities may vary from program to program. See Personnel Qualifications and Responsibilities Chart - CYD for more information.
    • Assistive Technology (Canadian)
      The commercial or custom-designed devices, modifications, accommodation strategies, and/or related technical services that help persons with disabilities increase, maintain, or improve their functional capabilities.
    • Assistive Technology (CYD)
      The commercial or custom-designed devices, modifications, accommodation strategies, and/or related technical services that help persons with disabilities increase, maintain, or improve their functional capabilities.
    • Assistive Technology (Private & Public)
      The commercial or custom-designed devices, modifications, accommodation strategies, and/or related technical services that help persons with disabilities increase, maintain, or improve their functional capabilities.
    • Audit (Private & Public)
      See FINANCIAL AUDIT

WHO IS ACCREDITED?

Private Organization Accreditation

Sweetser, a Maine non-profit agency operating since 1828, provides comprehensive mental and behavioral health and substance abuse treatment services. Statewide, it serves around 15,000 consumers a year, including children, adults, and families in outpatient, office-based, and residential settings.
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ORGANIZATION TESTIMONIAL

Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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