Audrey Coleman, RN-MSN
Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader
My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
Standards for Public Agencies
The Standards for Public Agencies were developed in support of enhanced agency-wide growth and stability, an unwavering commitment to the health, safety, and rights of clients, and producing high quality, measurable results. In addition, the standards assist public agencies in meeting regulatory requirements through a system-wide review that directly supports an agency’s successful participation in the 3rd round of the CFSR through collaboration with diverse national stakeholders in public child welfare.
Because the Public Agency Accreditation process involves the review and accreditation of the entire agency, the standards focus on both its administrative operations and all of its service delivery practices for which COA has an applicable standard.
Public Edition Services
- Child, Youth and Family Services
- Behavioral Health Services
- Aging Services
- Homeless Services
- Developmental Disabilities Services
- Residential Services
- Additional Social Services
Categories of Standards
The Standards for Public Agencies are divided into three parts:
- Administration and Management Standards
- Service Delivery Administration Standards
- Service Standards
Administration and Management Standards
The Administration and Management Standards apply to all agencies regardless of the services provided or populations served. They describe practices that promote sound operations and management.
Service Delivery Administration Standards
The Service Delivery Administration Standards also apply to all agencies and cover practices related to the administration of direct services
Service Standards describe practices related to distinct direct service areas across the full continuum of community-based social and behavioral healthcare services.
Further Reading and Recommended Trainings
For more detail regarding the accreditation process, download and review the Accreditation Guidelines.
Public Agency Accreditation Overview
For more detail about the accreditation process and cost, visit the Public Agency Accreditation Overview page.
Request an Information Kit
Interested in learning more? Request an information kit.