WHO IS ACCREDITED?

Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Standards for Public Agencies

The Standards for Public Agencies were developed in partnership with public human service experts across the country to provide a roadmap to agency effectiveness by focusing on high-impact, research-supported practices shown to contribute to positive consumer outcomes.

The standards were significantly revised in 2016. See the 2016 Standards Highlights Overview for a summary of the significant content changes in this new edition of the Standards for Public Agencies. The Accreditation Standards for Public Agencies Self-Paced Training provides an overview of the structure and core content of the standards.

“These new standards have been developed with the needs and realities of the functioning of today’s public human services agency in mind to promote effective service delivery and the achievement of positive outcomes for individuals and families. They reflect the role of the public agency to provide mandated and voluntary services and work in partnership with community agencies to serve the needs of consumers in an accountable and effective way.”

-Crystal Collins-Camargo, Professor, Kent School of Social Work, University of Louisville

The Standards

Because the Public Agency Accreditation process involves the review and accreditation of the entire agency, the standards focus on both its administrative operations and all of its service delivery practices for which COA has an applicable standard. 

The Standards for Public Agencies are comprised of three sections:

  • Administration and Management Standards
  • Service Delivery Administration Standards
  • Service Standards

Administration and Management Standards/Service Delivery Administration Standards

Agencies are expected to demonstrate implementation of both the Administration and Management and Service Delivery Administration Standards. These standards are applicable to all agencies regardless of service array as they provide the operational infrastructure necessary for quality service delivery and achievement of positive outcomes.  

Service Standards

In addition to the Administration and Management and Service Delivery Administration standards, agencies are expected to demonstrate implementation of specific Service Standards applicable to the services the agency provides. The COA Service Standards include over 40 service areas, representing 125 services.

  • Child Welfare Services 
  • Youth and Family development Services
  • Services for Mental Health and Substance Use
  • Adult Protective and Guardianship Services
  • Services for Individuals with Developmental Disabilities 
  • Residential Treatment, Group Living, and Shelter Services
  • A comprehensive array of additional human services

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Further Reading and Recommended Trainings

Accreditation Overview

For more detail regarding the value of Accreditation, visit the Accreditation Overview page.

Public Agency Accreditation Overview

For more detail about the accreditation process and cost, visit the Public Agency Accreditation Overview page.

Recommended Trainings

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Request an Information Kit

Interested in learning more? Request an information kit.

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