WHO IS ACCREDITED?

Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.
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VOLUNTEER TESTIMONIAL

Jane Bonk, Ph.D., LCSW

Volunteer Roles: Commissioner; Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Dr. Jane Bonk is a team leader, evaluator, and commissioner who has led over 25 site visits for COA.
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Standards for Public Agencies

The Standards for Public Agencies were developed in support of enhanced agency-wide growth and stability, an unwavering commitment to the health, safety, and rights of clients, and producing high quality, measurable results. In addition, the standards assist public agencies in meeting regulatory requirements through a system-wide review that directly supports an agency’s successful participation in the 3rd round of the CFSR through collaboration with diverse national stakeholders in public child welfare.

Because the Public Agency Accreditation process involves the review and accreditation of the entire agency, the standards focus on both its administrative operations and all of its service delivery practices for which COA has an applicable standard.

Public Edition Services

  • Child, Youth and Family Services
  • Behavioral Health Services
  • Aging Services
  • Homeless Services
  • Developmental Disabilities Services
  • Residential Services
  • Additional Social Services

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Categories of Standards

The Standards for Public Agencies are divided into three parts:

  • Administration and Management Standards
  • Service Delivery Administration Standards
  • Service Standards

Administration and Management Standards

The Administration and Management Standards apply to all agencies regardless of the services provided or populations served.  They describe practices that promote sound operations and management.

Service Delivery Administration Standards

The Service Delivery Administration Standards also apply to all agencies and cover practices related to the administration of direct services

Service Standards

Service Standards describe practices related to distinct direct service areas across the full continuum of community-based social and behavioral healthcare services.  

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Further Reading and Recommended Trainings

Accreditation Guidelines

For more detail regarding the accreditation process, download and review the Accreditation Guidelines.

Public Agency Accreditation Overview

For more detail about the accreditation process and cost, visit the Public Agency Accreditation Overview page.

Recommended Trainings

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Request an Information Kit

Interested in learning more? Request an information kit.

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