WHO IS ACCREDITED?

Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Young adults who receive Independent Living Services obtain safe and stable housing, develop life skills and competencies including work readiness, achieve educational and financial growth goals, and establish healthy, supportive adult and peer relationships.

YIL 12: Personnel

Personnel have the training, skills, and experience to promote youth self-determination and participation in planning, including resource identification and use, and setting achievable goals.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including: education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised.
    • Supervisors provide additional support and oversight, as needed, to staff without the listed qualifications.
    • Most staff who do not meet educational requirements are seeking to obtain them.
  • With some exceptions staff have received required training, including applicable specialized training.
    • Training curricula are not fully developed or lack depth.
    • A few personnel have not yet received required training.
    • Training documentation is consistently maintained and kept up-to-date with some exceptions.
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies.
    • Supervisors provide structure and support in relation to service outcomes, organizational culture and staff retention.
  • With a few exceptions caseload sizes are consistently maintained as required by the standards.
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services, and are adjusted as necessary in accord with established workload procedures.
    • Procedures need strengthening.
    • With few exceptions procedures are understood by staff and are being used.
  • With a few exceptions specialized staff are retained as required and possess the required qualifications.
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
  • A significant number of staff, e.g., direct service providers, supervisors, and program managers, do not possess the required qualifications, including: education, experience, training, skills, temperament, etc.; and as a result the integrity of the service may be compromised.
    • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur.
    • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications.
  • A significant number of staff have not received required training, including applicable specialized training.
    • Training documentation is poorly maintained.
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies.
  • There are numerous instances where caseload sizes exceed the standards' requirements.
  • Workloads are are excessive and the integrity of the service may be compromised. 
    • Procedures need significant strengthening; or
    • Procedures are not well-understood or used appropriately; or
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,

For example:
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the organization;
      6. time in current position
    • Table of contents of training curricula
    • Procedures and criteria for assigning and evaluating workloads
    • Supervisory ratios
    • Job descriptions
    • Training curricula
    • Documentation of training
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files

  • YIL 12.01

    Personnel providing counseling and case coordination services:

    1. hold a bachelor’s degree in social work or a bachelor’s degree in another field and two years of relevant youth work experience;
    2. are knowledgeable about normative youth development and effects on youth development of early trauma, educational gaps and delays, and abuse and neglect; and
    3. possess case work, group work, and case coordination skills.

  • YIL 12.02

    Supervisors have experience delivering youth services and are qualified by:

    1. an advanced degree in social work or a related field and supervisory experience; or
    2. a bachelor’s degree in social work or a related field, two years of direct service experience with a comparable population, and three years of supervisory experience.

  • FP
    YIL 12.03

    When serving severely and persistently mentally ill, HIV diagnosed, or chemically dependent youth, or youth with other special health and mental health issues, staff-to-supervisor ratios are 1:6.

    NA The program is not designed to serve youth with special health or mental health needs.


  • YIL 12.04

    Youth worker workloads generally range between 12 and 20 cases, and support the achievement of youth outcomes, and assignments are made, reviewed regularly, and adjusted based on consideration of the following:

    1. case complexity, special needs and circumstances;
    2. age and population characteristics, including ethnic and cultural factors;
    3. qualifications, competencies and experience of the worker, including level of supervision needed;
    4. work and time required to accomplish assigned tasks and job responsibilities;
    5. case status, and progress toward achievement of desired outcomes; and
    6. service volume, accounting for needs of new clients and pending referrals.

    Interpretation: The number of cases carried would be smaller when youth receive counseling or other intensive services, and the worker’s travel time or geographic area is extensive, than when a worker is providing primarily follow-up contact, less intensive and more centralized services.


  • YIL 12.05

    Case managers receive in-service training on the following topics:

    1. positive youth development;
    2. establishment of a service recipient/case manager relationship;
    3. knowledge of service programs, purposes, and effective practices and approaches;
    4. knowledge of public assistance programs, eligibility requirements, and benefits;
    5. skills in case advocacy;
    6. local housing resources; and
    7. knowledge of the community service delivery system.
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