WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
read more >>

ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
read more>>

Purpose

Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.

VOC 13: Aftercare

Whenever the need for aftercare is identified, the service provider and person receiving services work together to develop an aftercare plan, and follow-up occurs when possible and appropriate.

Interpretation: While the decision to develop an aftercare plan is based on the wishes of the service recipient, unless after care is mandated, the organization is expected to be strongly proactive with respect to aftercare planning.

NA The organization has a contract with a public authority that prohibits or does not include aftercare planning or follow-up.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • There are no written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Aftercare procedures
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • VOC 13.01

    An aftercare plan is developed sufficiently in advance of case closing to ensure an orderly transition.


  • VOC 13.02

    An aftercare plan identifies support services needed or desired to help maintain vocational accomplishments and specifies steps for obtaining these services.


  • VOC 13.03

    The organization takes the initiative to explore suitable resources and make contact with service providers when appropriate.


  • VOC 13.04

    The organization follows up on the aftercare plan when possible and with the permission of the service recipient.

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use