WHO IS ACCREDITED?

Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 
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VOLUNTEER TESTIMONIAL

Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Purpose

The organization supports staff and promotes staff competence by providing regular supervision and training on relevant service delivery topics.

FOC
TS 4: Network Training

The network provides orientation and training to all individuals who provide services to network clients.

Interpretation: TS 4 applies to all individuals who provide services to network clients including, as applicable, staff of the network management entity, owner organizations, provider organizations, and independent practitioners.

NA The organization is not a network management entity.

Rating Indicators
1
The organization's practices fully meet the standard as indicated by full implementation of the practices outlined in the TS 4 Practice standards.
2
Practices are basically sound but there is room for improvement as noted in the ratings for the TS 4 Practice standards.
3
Practice requires significant improvement as noted in the ratings for the TS 4 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the TS 4 Practice standards. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Tables of contents of orientation and training curricula
    • Annual training calendar and/or training schedules
    • Outline of required training and timeframes for completion
    • Training files or database that demonstrate attendance at required trainings
    • Training curricula
    • Interview:
      1. Network training coordinator
      2. Network providers and individual practitioners

  • TS 4.01

    Prior to serving network clients all direct service providers receive orientation and training on:

    1. the network’s mission, philosophy, goals, and services;
    2. network operations and functioning;
    3. network policies and procedures including access procedures;
    4. network billing practices;
    5. utilization management criteria;
    6. the network’s conflict of interest policies and ethical expectations; and
    7. the provider’s role in the network’s PQI process.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • The curriculum related to one of the elements is not fully developed or lacks depth; or
    • A few personnel have not been trained.
    3
    Practice requires significant improvement; e.g.,
    • The curriculum related to two of the elements is not fully developed or lacks depth; or
    • Training does not address one of the elements at all; or
    • A significant number of staff have not been trained.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • TS 4.02

    The network provides an ongoing training program that includes:

    1. refresher training on network policies, practices, and procedures;
    2. evidence-based practices, as appropriate to the array of network services; and
    3. other issues of importance to the network.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • The curriculum related to one of the elements is not fully developed or lacks depth; or
    • A few personnel have not been trained.
    3
    Practice requires significant improvement; e.g.,
    • The curriculum related to two of the elements is not fully developed or lacks depth; or
    • Training does not address one of the elements at all; or
    • A significant number of staff have not been trained.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.
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