WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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ORGANIZATION TESTIMONIAL

Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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Purpose

The organization supports staff and promotes staff competence by providing regular supervision and training on relevant service delivery topics.

TS 1: Personnel Development and Training

The organization implements a training and development program that enhances the knowledge, skills, and abilities of personnel and prepares personnel to assume their responsibilities.

Update:

  • Added Note - 08/31/17

Note: TS 1 does not apply to independent contractors.  

Rating Indicators
1
The organization's practices fully meet the standard as indicated by full implementation of the practices outlined in the TS 1 Practice standards.
2
Practices are basically sound but there is room for improvement as noted in the ratings for the TS 1 Practice standards.
3
Practice requires significant improvement as noted in the ratings for the TS 1 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the TS 1 Practice standards. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Annual assessment of training needs
    • Outline of required training for different positions or job categories and timeframes for completion
    • Annual training and development plan
    • Procedures for tracking training for all staff
    • Annual budget with line for training and professional development
No On-Site Evidence
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Volunteers

  • TS 1.01

    The organization supports personnel development and training through a structured program that uses a variety of educational methods.

    Interpretation: The organization supports training and professional development by any or all of the following: 

    • direct supervision;
    • formal internal staff training
    • internal and external conferences and workshops;
    • encouraging staff to join and participate in professional organizations; 
    • helping staff to identify training and educational experiences that are credit bearing; and 
    • offering tuition reimbursement, financial assistance, or time off.

    Research Note: Research suggests that insufficient training programs can cause both a recruitment and retention problem for organizations. Workers may choose to leave an organization when they have not been adequately prepared and supported for the position they have been hired to fill.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Only internal training resources are used; or
    • Training for non-direct service staff needs strengthening.
    3
    Practice requires significant improvement; e.g.,
    • The training program is informal; or
    • Training quality is compromised by a lack of qualified or knowledgeable trainers; or
    • Many trainings provided are not relevant to the current work that staff are involved in.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • TS 1.02

    The personnel training and development program:

    1. is reviewed annually and revised in accord with an assessment of the organization’s training needs;
    2. outlines specific expectations regarding training required of personnel in different positions and categories;
    3. promotes awareness of, and sensitivity to, cultural backgrounds and needs;
    4. provides the opportunity for personnel to fulfill the continuing education requirements of their respective professions; and
    5. provides opportunities to support advancement within the organization and profession.
    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • A system is in place but procedures need clarifying; or
    • Information for some programs or departments is out-of-date.
    3
    Practice requires significant improvement; e.g.,
    • Training documentation is poorly maintained or entirely missing for some programs or departments.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • TS 1.03

    The organization has a system of tracking training received by all staff to facilitate planning, scheduling, and monitoring fulfillment of training requirements.

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