WHO IS ACCREDITED?

Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.
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VOLUNTEER TESTIMONIAL

Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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Purpose

Supervised Visitation and Exchange Services enable children to maintain connections with parents with whom they are not living by protecting the physical and emotional safety of the children and their families, including the safety of parents who have been victims of domestic violence.

SVE 13: Personnel: Additional Requirements for Therapeutic Supervised Visitation

Personnel providing therapeutic supervised visitation are qualified to foster healthier connections between parents and children.

Note: For additional standards guidance on the use of non-employee personnel, please refer to Volunteers, Interns, and Consultants: Applicability of COA Standards to Non-Employee Personnel – Private, Public, Canadian.

NA The organization does not provide Therapeutic Supervised Visitation.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including: education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised.
    • Supervisors provide additional support and oversight, as needed, to staff without the listed qualifications.
    • Most staff who do not meet educational requirements are seeking to obtain them.
  • With some exceptions staff have received required training, including applicable specialized training.
    • Training curricula are not fully developed or lack depth.
    • A few personnel have not yet received required training.
    • Training documentation is consistently maintained and kept up-to-date with some exceptions.
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies.
    • Supervisors provide structure and support in relation to service outcomes, organizational culture and staff retention.
  • With a few exceptions caseload sizes are consistently maintained as required by the standards.
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services, and are adjusted as necessary in accord with established workload procedures.
    • Procedures need strengthening.
    • With few exceptions procedures are understood by staff and are being used.
  • With a few exceptions specialized staff are retained as required and possess the required qualifications.
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
  • A significant number of staff, e.g., direct service providers, supervisors, and program managers, do not possess the required qualifications, including: education, experience, training, skills, temperament, etc.; and as a result the integrity of the service may be compromised.
    • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur.
    • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications.
  • A significant number of staff have not received required training, including applicable specialized training.
    • Training documentation is poorly maintained.
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies.
  • There are numerous instances where caseload sizes exceed the standards' requirements.
  • Workloads are are excessive and the integrity of the service may be compromised. 
    • Procedures need significant strengthening; or
    • Procedures are not well-understood or used appropriately; or
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,

For example:
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the organization;
      6. time in current position
    • Table of contents of training curricula
    • Job descriptions
    • Documentation of training
    • Training curricula
    • Interview:
      1. Program director
      2. Relevant personnel
    • Review personnel files
    • Verify employment of licensed mental health professionals either directly or via contract

  • FP
    SVE 13.01

    Therapeutic supervised visitation is provided by licensed mental health professionals.

    Interpretation: Services may also be provided by a student or intern in training for a post-graduate degree working under the direct supervision of a licensed mental health professional.

    Note: While providers will have extensive training by nature of being licensed mental health practitioners, their training does not typically address visit supervision. Accordingly, organizations should also make sure that providers understand the special conditions of visit supervision as a context for therapeutic work, as covered in SVE 12. This may be especially important when therapeutic supervision is provided by a therapist who has been contracted to provide services.


  • SVE 13.02

    Personnel have the knowledge, skills, and support to:
    1. engage difficult to reach, traumatized, or disengaged individuals and families;
    2. identify the needs of exploited, abused, and neglected children and adults;
    3. understand child development and individual and family functioning;
    4. work with individuals with co-occurring health, mental health, and substance use conditions; and
    5. collaborate with other disciplines and services.


  • SVE 13.03

    Personnel have received training on: 
    1. evidence based practices and other relevant emerging bodies of knowledge;
    2. the importance of establishing a strong bond with service recipients;
    3. mobilizing individual and family strengths;
    4. psychosocial and ecological or person-in-environment perspectives;
    5. crisis intervention;
    6. criteria used to determine the need for the involvement of a psychiatrist; and
    7. recognizing the presence of co-occurring mental health, health, and substance use conditions, as well as integrated services available to meet treatment needs.

    Interpretation: Ecological or person-in-environment perspectives view social, economic, systemic, and environmental factors as critical in the development and resolution of personal and family problems. Factors may include: (a) poverty and lack of employment opportunities; (b) local mores; (c) language and cultural differences; and (d) folk medicine and traditional healing processes.


  • SVE 13.04

    Supervisors of personnel providing therapeutic supervised visitation are qualified, in addition, by training in staff supervision, and at least two years of experience providing services to children and families.

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