WHO IS ACCREDITED?

Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.
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VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Purpose

Shelter Services meet the basic needs of individuals and families who are homeless or in transition, support family stabilization or independent living, and facilitate access to services and permanent housing. 

SH 8: Safety and Security

The program monitors the safety and security of its facilities, and:

  1. takes appropriate measures to protect the safety of all individuals in its facilities or on its grounds;
  2. establishes safety protocols;
  3. trains staff on potential risks; and
  4. trains staff on self-protection techniques, as necessary.

Interpretation: Safety measures address security issues related to visitors.

Interpretation: Safety concerns for victims of human trafficking and domestic violence often do not end when they are admitted to residential settings, including emergency shelters and transitional housing programs. The organization should work with the victim to develop a safety plan that focuses on increasing physical safety by securing needed documents, property, and services; maintaining the program’s location in confidence; and linking efficiently to law enforcement, if needed.

Interpretation: Lesbian, gay, bisexual, transgender, and gender non-conforming service recipients are at higher risk for verbal, physical, and sexual harassment and assault. To ensure their safety, the program should create and maintain a respectful, safe and welcoming environment that is free from discrimination, including homophobic and transphobic language.

Interpretation: Programs admitting children must ensure that all accessible areas are childproofed.
 

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Security protocols
    • Documentation of training
    • Training curricula
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or families served
    • Observe facility
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