Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.


Orange County Government, Youth & Family Services Division

Rodney J. Hrobar Sr., LMHC, CPP, Quality Assurance Manager

As the lead agency in Orange County, providing the safety net for children and families, it is reassuring that our clients can be confident that their needs will be addressed in accordance with the most stringent standards of public, as well as private, accountability as monitored and reviewed by the Council on Accreditation. 
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Shelter Services meet the basic needs of individuals and families who are homeless or in transition, support family stabilization or independent living, and facilitate access to services and permanent housing. 

SH 7: Service Components

The program ensures that service recipients are safe and their immediate needs are met.

Note: Please see Facility Observation Checklist - Private, Public, Canadian for additional assistance with this standard.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Criteria for making group assignments
    • Information describing age appropriate recreational and educational activities
    • Review coverage schedules for the past two quarters
    • Procedures for coordinating educational services
    • Procedures and data for evaluating referral resources
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records
    • Observe facility and outdoor area/grounds

  • SH 7.01

    Programs meet the basic needs of homeless adults, children and youth in transition, and families in a safe, minimally intrusive environment.

    Interpretation: Family life and parenting practices are often disrupted during periods of housing instability and homlessness, which can negatively affect the well-being of parents and their children. To support stability, family functioning, and minimize stress, families should be allowed to follow their schedules, routines, and rituals to the greatest extent possible during their stay.

  • SH 7.02

    All programs provide:

    1. safety from the streets and the elements;
    2. sleeping accommodations;
    3. nutritious food;
    4. clothing;
    5. personal hygiene supplies and safe, private bathroom and shower facilities;
    6. crisis intervention;
    7. a mailing address and/or voicemail;
    8. access to a computer and the internet;
    9. information and referral for services; and
    10. connections to behavioral health and medical services.

    Interpretation: Safe and private bathroom and shower facilities may be separate rooms or stalls with locks. In programs serving families with young children, bathrooms need to be appropriate and safe for the care of infants and toddlers (e.g., providing tubs and baby changing areas).

    Interpretation: Providing service recipients with a private voicemail account allows them to communicate and stay connected with employers, landlords, service providers, and family members.

  • SH 7.03

    The program considers unique characteristics of shelter residents when grouping people together.


    • Revised Standard - 10/01/18

    Interpretation: Characteristics that may be considered can include the number of individuals grouped together, age, special needs, gender, gender identity, and gender expression.? All service recipients should be treated according to their self-identified gender, meaning that transgender and gender non-conforming service recipients should be given access to sleeping quarters, bathroom facilities, and services based on their stated gender, not their assigned sex at birth, in accordance with applicable federal and state laws.

  • SH 7.04

    Programs maintain families as a unit and keep sibling groups together, whenever possible.

    Interpretation: If maintaining a family as a unit is contraindicated, other appropriate placement alternatives may be considered.

    NA The program does not serve families or children and youth without their parents. 

  • SH 7.05

    Programs serving families with children provide, or arrange for, age-appropriate recreational and educational activities in a physical environment that is childproofed and encourages daily play and physical activity.

    Interpretation: Indoor and outdoor play spaces provide a safe enviroment with age, developmentally, and culturally appropriate toys and equipment. Examples include: sensory materials, books in the languages spoken by service recipients, art materials, sorting/stacking toys, and gross-motor equipment. All toys and equipment must be installed and used according to the manufacturer’s instructions and meet all applicable safety standards.

    NA The organization does not admit families with children.

  • SH 7.06

    Supervisors or other designated personnel are available or on call 24 hours a day.

  • SH 7.07

    The program evaluates the educational status and needs of children and youth, and:

    1. informs youth and their parents of their educational rights;
    2. connects children ages 0-5 with early childhood learning programs;
    3. coordinates educational services with relevant school districts;
    4. assists college-bound students with Free Application for Federal Student Aid and college applications; and
    5. assists children and youth to stay current with the curricula.

    Interpretation: Regarding element (e), children and youth should have access to a quiet, well-lit space for reading, studying, and help with school assignments.

    NA The organization does not admit families with children or children and youth without their parents.

  • SH 7.08

    The program meets the developmental needs of children and youth by:

    1. facilitating connections to early intervention and trauma-specific services, as necessary;
    2. supporting parents to ensure that children meet age-appropriate developmental milestones; and
    3. providing access to resources and parenting classes on age- and developmentally-appropriate parenting skills and techniques.

    NA The organization does not admit families with children or children and youth without their parents.

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