WHO IS ACCREDITED?

Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Shelter Services meet the basic needs of individuals and families who are homeless or in transition, support family stabilization or independent living, and facilitate access to services and permanent housing. 

SH 12: Exit Planning, Aftercare, and Follow-Up

Each individual or family participates in the development of an exit plan that includes supports and services needed to adjust to living in the community and to maintain stable housing.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,  
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • In a few instances, the organization terminated services inappropriately; or
  • Active client participation occurs to a considerable extent; or
  • A formal case closing summary and assessment is not consistently provided to the public authority per the requirement of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are routinely terminated inappropriately; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or
  • A number of client records are missing important information; or
    Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • There are no written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Exit planning procedures
    • Aftercare/follow-up procedures
    • Review contract with public authority, as applicable
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • SH 12.01

    Exit planning: 

    1. is a clearly defined process that includes assignment of staff responsibility;
    2. begins at intake; and
    3. involves the individual, and a legal guardian, as appropriate.

    Interpretation: Service planning and exit planning for program stays are often the same process and service and exit plans are often integrated.


  • SH 12.02

    Exit plans for runaway and homeless children or youth take into account differences presented by:

    1. youth who have left home;
    2. youth for whom returning home is not an appropriate or safe plan;
    3. youth meeting legal requirements for emancipation;
    4. youth who are without family or community supports; and
    5. youth who are rejected by their families, including youth who identify as LGBTQ.

    NA The organization does not provide shelters for runaway and homeless children and youth, children and youth in foster care, or unaccompanied children without legal status.


  • SH 12.03

    Upon case closing, the organization notifies collaborating service providers, including the courts, as appropriate.


  • SH 12.04

    When the organization has a contract with a public authority that does not include aftercare or follow-up, the organization:

    1. conducts a formal evaluation and assessment of unmet needs when service ends; and
    2. informs the public body of any recommendations, in writing, as appropriate to the contract and with the permission of the person or his/her legal guardian.

    NA The organization does not have a relevant contract with a public authority.


  • SH 12.05

    The organization takes the initiative to explore suitable resources and contact service providers when appropriate.

    Research Note: Literature indicates that successfully meeting the needs of victims of human trafficking depends on the organization being part of a continuum that includes prevention, education, outreach, and collaboration that reaches a wide array of community providers, such as schools, law enforcement, juvenile courts, child protective services, drop-in centers, parents, and the community at large.  

    NA The organization has a contract with a public authority that prohibits or does not include aftercare planning.


  • SH 12.06

    The organization explores a range of aftercare alternatives with runaway and homeless children and youth, including:

    1. return to family when possible and in the best interest of the individual served;
    2. reconnection with family and continously strengthened family relationships;
    3. referral to community-based residential facilities or foster care; and
    4. residence with friends, relatives, or independently in the community.

     Interpretation: When children and youth are returned to family, family members should receive information and support to help them understand the needs of the child or youth and promote successful reintegration with the family and community. It is especially important to provide culturally relevant education and guidance for diverse families with children who identify as LGBTQ.

    Interpretation: Educating parents on sex trafficking is an important component to prevention, identification, and treatment. Information provided should address how parents can raise their children in an environment free of abuse, neglect, and exploitation, through information on topics such as internet safety, how to respond when a child runs away, and developing healthy relationships. Additionally, information for parents of trafficking victims should emphasize the issue of stigma associated with prostitution to help the family provide a healthy, nonjudgmental home environment, supportive of a successful reintegration.

    NA The organization has a contract with a public authority that prohibits or does not include aftercare planning.
     
    NA The organization does not provide shelter for runaway and homeless children and youth, children and youth in foster care, or unaccompanied children without legal status.


  • SH 12.07

    The program follows-up, whenever possible, with each person or family regarding their progress, housing status, and well-being.

    Interpretation: If follow-up with a particular person or family is not possible, the reasons are to be noted in the case record.

    NA The organization has a contract with a public authority that prohibits or does not include aftercare planning.

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