WHO IS ACCREDITED?

Private Organization Accreditation

Money Management International is a nationwide nonprofit organization that provides counseling and education related to credit, housing and bankruptcy, and offers debt management assistance if needed. MMI also conducts community education programs in the areas where we have a physical presence.
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ORGANIZATION TESTIMONIAL

Children's Foundation of Mid America

James W. Thurman, President/CEO

Children’s Foundation of Mid America has been accredited through COA since 1983. The process of accreditation ensures that we meet or exceed the highest standards in the industry.
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Purpose

Adults with serious and persistent mental illness who participate in Psychiatric Rehabilitation Services achieve their highest level of self-sufficiency and recovery through gains in personal empowerment, hopefulness, and competency.

PSR 9: Personnel

Personnel providing psychosocial or psychiatric rehabilitation are supervised by qualified professionals and receive training on an on-going basis.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including: education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised.
    • Supervisors provide additional support and oversight, as needed, to staff without the listed qualifications.
    • Most staff who do not meet educational requirements are seeking to obtain them.
  • With some exceptions staff have received required training, including applicable specialized training.
    • Training curricula are not fully developed or lack depth.
    • A few personnel have not yet received required training.
    • Training documentation is consistently maintained and kept up-to-date with some exceptions.
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies.
    • Supervisors provide structure and support in relation to service outcomes, organizational culture and staff retention.
  • With a few exceptions caseload sizes are consistently maintained as required by the standards.
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services, and are adjusted as necessary in accord with established workload procedures.
    • Procedures need strengthening.
    • With few exceptions procedures are understood by staff and are being used.
  • With a few exceptions specialized staff are retained as required and possess the required qualifications.
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
  • A significant number of staff, e.g., direct service providers, supervisors, and program managers, do not possess the required qualifications, including: education, experience, training, skills, temperament, etc.; and as a result the integrity of the service may be compromised.
    • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur.
    • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications.
  • A significant number of staff have not received required training, including applicable specialized training.
    • Training documentation is poorly maintained.
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies.
  • There are numerous instances where caseload sizes exceed the standards' requirements.
  • Workloads are excessive and the integrity of the service may be compromised. 
    • Procedures need significant strengthening; or
    • Procedures are not well-understood or used appropriately; or
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,

?For example:
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the organization;
      6. time in current position
    • Table of contents of training curricula
    • Procedures and criteria used for assigning and evaluating workloads
    • Documentation of training
    • Job descriptions
    • Training curricula
    • Documentation of workload assessment
    • Interview:
      1. Supervisors
      2. Relevant personnel
    • Review personnel files

  • FP
    PSR 9.01

    Supervisors are qualified by one or more of the following:

    1. an advanced degree in social work;
    2. an advanced degree from a program in psychosocial rehabilitation or rehabilitation counseling;
    3. an advanced degree in a comparable human service field, with supervised post-graduate experience in providing case management and other services to persons with serious and persistent mental illness;
    4. substantial experience in the psychosocial rehabilitation field which, based on the organization’s decision, substitutes for specific educational requirements; and/or
    5. national or state certification, licensing, or registration requirements in the psychosocial or psychiatric rehabilitation field.

  • PSR 9.02

    Direct service personnel are qualified by:

    1. a bachelor’s degree in a health-related field;
    2. an associate’s degree in a health-related field and minimum 1 year of experience;
    3. 30 hours, or their equivalent, of college credit twoard a bachelor’s degree in a health-related field and 1 year of experience; or
    4. 2 years of work experience in a supervised mental health setting.

    Update:

    • Added Standard - 02/07/18

  • FP
    PSR 9.03

    Direct service personnel demonstrate experience or receive training and/or education in:

    1. psychosocial rehabilitation;
    2. substance use conditions;
    3. partnering and engaging with families;
    4. accessing culturally-relevant community services and resources;
    5. recognizing trauma and coping mechanisms, and providing trauma-informed care;
    6. special populations, including individuals who identify as lesbian, gay, bisexual, transgender, or gender non-conforming;
    7. vocational issues;
    8. crisis intervention;
    9. the use, management, and side effects of psychotropic medications;
    10. the characteristics and treatment of mental illness; and
    11. recognizing the early signs of decompensation and risk factors that increase vulnerability to relapse.

    Research Note: Experience, training, and education regarding psychiatric rehabilitation services should address evidence based practices, recovery, the psychiatric rehabilitation process, the consumer movement, and cultural issues.


  • PSR 9.04

    Direct service personnel workloads support the achievement of client outcomes, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
    2. the work and time required to accomplish assigned tasks and job responsibilities; and
    3. service volume, accounting for assessed level of needs of new and current clients and referrals.
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