Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.


Anita Paukovits

Volunteer Roles: Peer Reviewer

Being a COA peer reviewer has clearly played a role in my professional development and has made me a better administrator at my own agency as a result!  To be part of a professional network that is on the cutting edge of program, practice, fiscal responsibility, and insuring Best Practice across the field is an amazing opportunity.
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Individuals who participate in Pregnancy Support Services learn about parenthood, make informed decisions about their pregnancies, stay healthy, and pursue their educational and vocational goals.

PS 8: Education Services

Educational and skill-building activities help expectant parents reach their highest level of personal functioning, experience healthy births, prepare for family life, meet the responsibilities of parenthood, and care for their children.

Interpretation: Services should help expectant parents build skills, gain confidence in their personal abilities, increase their self-esteem, and develop their sense of control, choice, and empowerment.

NA The organization provides only Pregnancy Options Counseling or Birth Options Counseling.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Table of contents of educational curricula
    • Educational curricula
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals served
    • Review case records

  • PS 8.01

    Expectant parents are educated and counseled about positive personal development and self-sufficiency, including:

    1. personal growth and maturity;
    2. interpersonal relations and communication;
    3. future goals and aspirations, including those related to education and employment;
    4. managing and coping with stress, including stress related to the pregnancy;
    5. problem-solving and decision-making;
    6. time, budget, and household management; and
    7. effectively using available community resources.

  • FP
    PS 8.02

    Expectant parents are educated about the following prenatal health topics:

    1. fetal growth and development;
    2. the importance of prenatal care;
    3. nutrition and proper weight gain;
    4. appropriate exercise;
    5. medication use during pregnancy;
    6. effects of tobacco and substance use on fetal development;
    7. what to expect during labor and delivery; and
    8. benefits of breastfeeding.

    Interpretation: These topics may be addressed by qualified medical personnel in the context of the prenatal health care referenced in PS 7.01.

  • FP
    PS 8.03

    Expectant parents are educated about the following child development and child-rearing topics:

    1. caring for newborns, infants, and young children;
    2. health and nutritional needs of newborns, infants, and young children;
    3. cognitive and physical development of newborns, infants, and young children;
    4. environmental safety and injury prevention;
    5. parent-child interactions; and
    6. age-appropriate behavioral expectations and appropriate discipline for children.

    Interpretation: Please note that education on environmental safety and injury prevention should include education regarding safe practices for sleeping and bathing.  

    Research Note: The Safe to Sleep Campaign® reduces the risk of Sudden Infant Death Syndrome (SIDS) and other sleep-related causes of infant death by educating caregivers on safe sleep practices, and is a good resource for organizations looking for more information on SIDS prevention. The National Institute of Child Health and Human Development directs and maintains the Safe to Sleep campaign® in collaboration with the American Academy of Pediatrics, the American College of Obstetricians and Gynecologists, the Association of SIDS and Infant Mortality Programs, the Centers for Disease Control and Prevention, the Consumer Product Safety Commission, First Candle, and the Maternal and Child Health Bureau. 

    NA The organization does not serve expectant parents who plan to parent their children.

  • PS 8.04

    Expectant parents’ characteristics, such as race, culture, ethnicity, language, age, developmental level, and literacy level, are taken into consideration when choosing or designing educational resources.

  • PS 8.05

    When educational activities are provided in a group setting, services:

    1. emphasize group learning and sharing;
    2. respond flexibly to the changing needs of group members; and
    3. are scheduled with participants’ time commitments in mind.

    Interpretation: Although some skills may be taught formally in a classroom context, program personnel should also engage expectant parents through more experiential methods, such as coaching and role modeling, that are designed to actively involve participants and help them personalize the information they are taught.

    NA The organization does not provide education services in a group setting.

  • PS 8.06

    Group programs provide participants with opportunities to:

    1. contribute by sharing their experiences;
    2. listen to and learn from those who are similar to and different from themselves;
    3. develop positive relationships with others;
    4. assume responsibilities and develop leadership capacities; and
    5. participate in activities of interest.

    NA The organization does not provide education services in a group setting.

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