WHO IS ACCREDITED?

Private Organization Accreditation

Money Management International is a nationwide nonprofit organization that provides counseling and education related to credit, housing and bankruptcy, and offers debt management assistance if needed. MMI also conducts community education programs in the areas where we have a physical presence.
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VOLUNTEER TESTIMONIAL

Harry Hunter, MSW, MBA, Ph.D.

Volunteer Roles: Peer Reviewer; Team Leader

Peer Reviewer for the month of January 2013, Dr. Hunter has been volunteering for COA since 2005, conducting five site reviews.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective service delivery, effective management practices, and the achievement of strategic and program goals.

FOC
PQI 1: Culture of Improvement

The organization’s leadership fosters a culture of excellence and continual improvement.

Rating Indicators
1
The organization's practices reflect full implementation of the standard. 
  • An organization’s leaders, which include its governing body, CEO, and senior managers, demonstrate a commitment to performance and quality improvement;  
    • Leaders allocate sufficient resources to sustain an organization-wide PQI system; 
  • Senior managers can articulate how PQI information is used to improve practice, monitor service operations, and build organizational capacity.
  • Staff understand how PQI functions within the organization and have the opportunity to participate in PQI activities.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Some organization leaders or senior managers are not committed to PQI, however sufficient resources needed to support and/or sustain the PQI system have been provided; or
  • There are minor resource gaps that Executive management is aware of and has a plan for improvement; or
  • Management staff are primarily involved but efforts are being made to involve other staff; or
  • Staff are involved but opportunities are limited, e.g., only direct service staff.
3
Practice needs significant improvement;  e.g.,  
  • Sufficient resources needed to sustain the organization’s PQI structure and functions have not been identified or allocated; 
  • Only management and/or PQI staff are directly involved.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Long-term or strategic plan (See GOV 7.02 or AFM 4.02)
    • Annual plan (GOV 7.03 or AFM 4.03)
    • See response to Narrative Questions #1 and #2
    • Governing body meeting minutes for review of PQI reports
    • The Review Team will review the most recent budget for resources allocated to PQI
    • Interview:
      1. Governing body chair 
      2. CEO
      3. Staff at all levels
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