WHO IS ACCREDITED?

Private Organization Accreditation

Debt Education and Certification Foundation (DECAF), a private non-profit 501(c)(3) organization, provides high-quality financial education and counseling, with nationwide outreach throughout the U.S. DECAF is HUD-approved, and recognized as one of the 100 Best Companies to Work for in Texas.
read more >>

ORGANIZATION TESTIMONIAL

ClearPoint Credit Counseling Solutions

Tim Spearin, Vice President, Quality Assurance

ClearPoint Credit Counseling Solutions has been accredited by the Council on Accreditation (COA) since 1996.  Reaccreditation attests that a member organization continues to meet the highest national operating standards as set by the COA.  It also provides assurance that ClearPoint Credit Counseling Solutions is performing services which the community needs, conducting its operations and funds successfully.
read more>>

Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective service delivery, effective management practices, and the achievement of strategic and program goals.

FOC
PQI 1: Culture of Improvement

The organization’s leadership fosters a culture of excellence and continual improvement.

Rating Indicators
1
The organization's practices reflect full implementation of the standard. 
  • An organization’s leaders, which include its governing body, CEO, and senior managers, demonstrate a commitment to performance and quality improvement;  
    • Leaders allocate sufficient resources to sustain an organization-wide PQI system; 
  • Senior managers can articulate how PQI information is used to improve practice, monitor service operations, and build organizational capacity.
  • Staff understand how PQI functions within the organization and have the opportunity to participate in PQI activities.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Some organization leaders or senior managers are not committed to PQI, however sufficient resources needed to support and/or sustain the PQI system have been provided; or
  • There are minor resource gaps that Executive management is aware of and has a plan for improvement; or
  • Management staff are primarily involved but efforts are being made to involve other staff; or
  • Staff are involved but opportunities are limited, e.g., only direct service staff.
3
Practice needs significant improvement;  e.g.,  
  • Sufficient resources needed to sustain the organization’s PQI structure and functions have not been identified or allocated; 
  • Only management and/or PQI staff are directly involved.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Long-term or strategic plan (See GOV 7.02 or AFM 4.02)
    • Annual plan (GOV 7.03 or AFM 4.03)
    • See response to Narrative Questions #1 and #2
    • Governing body meeting minutes for review of PQI reports
    • The Review Team will review the most recent budget for resources allocated to PQI
    • Interview:
      1. Governing body chair 
      2. CEO
      3. Staff at all levels