WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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ORGANIZATION TESTIMONIAL

Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective service delivery, effective management practices, and the achievement of strategic and program goals.

Introduction

COA’s Performance and Quality Improvement (PQI) standards encourage organizations to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.
 
A hallmark of COA’s comprehensive approach to PQI is the promotion of a broad-based, organization-wide process inclusive of staff and stakeholders, as a vital, necessary management tool. The PQI standards reflect what experts know about what it takes to start, and maintain, a useful quality improvement program. Taken together, the standards include practices that counter the tendency of organizations to place responsibility for quality improvement and results in one or a few individuals. As such, the standards recognize the value of involving staff at all levels of the organization.

Performance and Quality Improvement Narrative

Self-Study Evidence
    1. Describe how your organization defines and represents a culture that values quality improvement, including:
      1. how strategic priorities influence the quality improvement process; 
      2. the role of the governing body and senior staff; and
      3. the role of external stakeholders.
    2. Describe the resources devoted to PQI.  Include in your response:
      1. a brief overview of fiscal, staff, training, and technological resources; and
      2. a list of key PQI staff, including their role, qualifications, and experience .
    3. How has PQI data been used to identify areas for improvement? Describe two or three areas that you are currently targeting for improvement within your PQI system.
    4. Provide a list of measurement / data collection tools being used.  List must also delineate:
      1. why each listed tool was chosen;
      2. if tool is standardized or not; and 
      3. if the tool is required by contract or funding source.
    5. Describe your organization's status with implementing the PQI standards, including:
      1. strengths and accomplishments; and
      2. any challenges your organization is experiencing with implementing the PQI standards.
    6. Provide any additional details that would increase the Peer Team’s understanding of your PQI system. 
    Note: The first PQI Narrative Question provides evidence for PQI 1. The second PQI Narrative Question provides evidence for PQI 1 and PQI 3. The third PQI Narrative Question provides evidence for PQI 7.04. The fourth PQI Narrative Question provides evidence for PQI 4.
     
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