WHO IS ACCREDITED?

Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.
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VOLUNTEER TESTIMONIAL

Rochelle Haimes, ACSW

Volunteer Roles: Commissioner; Peer Reviewer; Standards Panel Member; Team Leader

Rochelle is a Consultant working with a variety of private organizations to become accredited. Her primary area of expertise is in facilitating the development of PQI systems and activities. Her previous experience with both small and large organizations is the cornerstone for her long-standing volunteer activities as a Peer reviewer and as a Team Leader.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective service delivery, effective management practices, and the achievement of strategic and program goals.

Introduction

COA’s Performance and Quality Improvement (PQI) standards encourage organizations to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.
 
A hallmark of COA’s comprehensive approach to PQI is the promotion of a broad-based, organization-wide process inclusive of staff and stakeholders, as a vital, necessary management tool. The PQI standards reflect what experts know about what it takes to start, and maintain, a useful quality improvement program. Taken together, the standards include practices that counter the tendency of organizations to place responsibility for quality improvement and results in one or a few individuals. As such, the standards recognize the value of involving staff at all levels of the organization.

Update:

  • Revised Standard - 02/13/17
    The Performance and Quality Improvement (PQI) standards were updated on February 13th, 2017 to reflect current best practice.

Performance and Quality Improvement Narrative

Self-Study Evidence
    1. Describe how your organization defines and represents a culture that values quality improvement, including:
      1. how strategic priorities influence the quality improvement process; 
      2. the role of the governing body and senior staff; and
      3. the role of external stakeholders.
    2. Describe the resources devoted to PQI.  Include in your response:
      1. a brief overview of fiscal, staff, training, and technological resources; and
      2. a list of key PQI staff, including their role, qualifications, and experience .
    3. How has PQI data been used to identify areas for improvement? Describe two or three areas that you are currently targeting for improvement within your PQI system.
    4. Provide a list of measurement / data collection tools being used.  List must also delineate:
      1. why each listed tool was chosen;
      2. if tool is standardized or not; and 
      3. if the tool is required by contract or funding source.
    5. Describe your organization's status with implementing the PQI standards, including:
      1. strengths and accomplishments; and
      2. any challenges your organization is experiencing with implementing the PQI standards.
    6. Provide any