WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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VOLUNTEER TESTIMONIAL

Anita Paukovits

Volunteer Roles: Peer Reviewer

Being a COA peer reviewer has clearly played a role in my professional development and has made me a better administrator at my own agency as a result!  To be part of a professional network that is on the cutting edge of program, practice, fiscal responsibility, and insuring Best Practice across the field is an amazing opportunity.
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Purpose

An organization-wide Performance and Quality Improvement system advances efficient, effective service delivery, effective management practices, and the achievement of strategic and program goals.

Introduction

COA’s Performance and Quality Improvement (PQI) standards encourage organizations to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.
 
A hallmark of COA’s comprehensive approach to PQI is the promotion of a broad-based, organization-wide process inclusive of staff and stakeholders, as a vital, necessary management tool. The PQI standards reflect what experts know about what it takes to start, and maintain, a useful quality improvement program. Taken together, the standards include practices that counter the tendency of organizations to place responsibility for quality improvement and results in one or a few individuals. As such, the standards recognize the value of involving staff at all levels of the organization.

Performance and Quality Improvement Narrative

Self-Study Evidence
    1. Describe how your organization defines and represents a culture that values quality improvement, including:
      1. how strategic priorities influence the quality improvement process; 
      2. the role of the governing body and senior staff; and
      3. the role of external stakeholders.
    2. Describe the resources devoted to PQI.  Include in your response:
      1. a brief overview of fiscal, staff, training, and technological resources; and
      2. a list of key PQI staff, including their role, qualifications, and experience .
    3. How has PQI data been used to identify areas for improvement? Describe two or three areas that you are currently targeting for improvement within your PQI system.
    4. Provide a list of measurement / data collection tools being used.  List must also delineate:
      1. why each listed tool was chosen;
      2. if tool is standardized or not; and 
      3. if the tool is required by contract or funding source.
    5. Describe your organization's status with implementing the PQI standards, including:
      1. strengths and accomplishments; and
      2. any challenges your organization is experiencing with implementing the PQI standards.
    6. Provide any additional details that would increase the Peer Team’s understanding of your PQI system. 
    Note: The first PQI Narrative Question provides evidence for PQI 1. The second PQI Narrative Question provides evidence for PQI 1 and PQI 3. The third PQI Narrative Question provides evidence for PQI 7.04. The fourth PQI Narrative Question provides evidence for PQI 4.
     
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