Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.


Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
read more>>


Youth participating in Psychosocial Services (PA-YPS) receive community based services that facilitate childhood development and resiliency using a holistic approach that improves family functioning and increases child well-being and safety.

PA-YPS 6: Psychosocial Interventions

The program encourages youth to achieve their highest level of functioning by addressing specific emotional or behavioral needs and helping them to enhance coping skills. 

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services, including strategies for identifying and engaging other community-based providers and resources, as appropriate
    • Program description
    • Copies of agreement with cooperating service providers and/or an up-to-date referral list of identified community-based providers, as applicable
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Individuals or families served
    • Review Case Records

  • PA-YPS 6.01

    The program offers at least two of the following services:

    1. counseling or supportive therapy;
    2. peer support;
    3. case management;
    4. community-based activities; and
    5. recreational activities. 

    Interpretation: If the agency primarily acts as a coordinator rather than as a provider, as might be the case for Wraparound services, then they should document which of the services are provided by the partnering agencies.

    Interpretation: Counseling or supportive therapies include, but are not limited to:

    1. individual supportive therapy;
    2. group therapy; and
    3. family therapy.

    Note: Youth Psychosocial Rehabilitation Programs may provide any combination of at least two of these services.

    ?Note: Agencies should consult local regulations in regards to services licensure before identifying which services they choose to use.

    Note: Youth Psychosocial Rehabilitation Programs may provide any combination of at least two of these services.

    ?Note: Agencies should consult local regulations in regards to services licensure before identifying which services they choose to use.

  • PA-YPS 6.02

    The program works with youth to identify and use natural resources and peer support to create a supportive community.

    Research Note: The research indicates that strength focused interventions make an inventory of both internal resources (e.g., self-efficacy) and external resources (e.g., social support) as assets to be utilized in treatment. Using strengths and resources is a key factor when building resilience in youth.

  • PA-YPS 6.03

    Core service components focus on helping youth improve and manage the quality of their lives through:

    1. development of self-care and activities of daily living skills, such as personal hygiene and nutrition;
    2. medication compliance and an understanding of how to manage their illness/condition;
    3. socialization and use of leisure time;
    4. organizational skills management;
    5. anger management;
    6. coping skills;
    7. conflict skill training; and
    8. vocational and/or educational development, depending on the age of the youth.

    Research Note: Research has suggested that psychoeducation and skills training lead to acquisition of targeted skills, and are associated with reduced relapse, improved social functioning, decreased family stress and reduced placements for youth in the child welfare system.

  • PA-YPS 6.04

    The program offers youth a variety of opportunities to achieve service goals through individual, group, and/or milieu activities within a culturally sensitive framework that allows each individual to:

    1. learn how to relate positively to others;
    2. anticipate and control behaviors that interfere with inclusion in the community;
    3. experience peer support and feedback;
    4. develop personal awaerness and boundaries;
    5. engage in positive problem solving methods;
    6. build on strengths and enhance self-reliance and productivity; and
    7. celebrate competence and success.

  • FP
    PA-YPS 6.05

    The agency directly provides, coordinates, or formally arranges for:

    1. 24-hour crisis intervention;
    2. crisis residential and other emergency services;
    3. inpatient and outpatient psychiatric services;
    4. medical and dental services;
    5. medication management;
    6. integrated mental health and substance use education and services;
    7. education-related services and assistance;
    8. employment and life skills training; and
    9. legal advocacy and representation.

    Research Note: Collaboration between agencies and settings can help improve the community functioning of youth with emotional disturbances and behavioral problems and lead to more successful outcomes, including needing less restrictive environments.

  • FP
    PA-YPS 6.06

    Youth and their primary caregivers work with the service provider to create a crisis or safety management plan that addresses ways to prevent escalation of youth’s behavior and identify steps to take in the event of a crisis.

    Interpretation: By identifying and addressing crisis situations that may arise, the youth and their care providers can work together to be proactive in handling escalating problem behaviors and promote the youth’s strengths in their service planning.

  • PA-YPS 6.07

    The families or primary caregivers of youth are offered or referred to services, including:

    1. family psychoeducation;
    2. emotional support and therapy;
    3. linkage to community services;
    4. self-help referrals; and
    5. care coordination, as needed.

    Research Note: Studies of psychoeducation services provided to families consistently show positive outcomes for the youth, including reduced relapse, decreased psychiatric symptoms, and increased self-efficacy.

  • PA-YPS 6.08

    The agency provides most of its services in the community.

    Research Note: Literature points to the importance of providing services in the community regardless of the program approach, including skills building, peer support, vocational services, and consumer community resource development.

Copyright © 2019 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use