Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.


Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Youth participating in Psychosocial Services (PA-YPS) receive community based services that facilitate childhood development and resiliency using a holistic approach that improves family functioning and increases child well-being and safety.

PA-YPS 10: Personnel

Personnel providing youth psychosocial or wraparound services are supervised by qualified professionals and receive training on an on-going basis. 

Note: The individual referred to throughout the standards as a rehabilitation specialist may also be known as a program manager, clinical director, etc. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • Job descriptions
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Table of contents of training curricula
    • Documentation of training
    • Information and/or data describing staff turnover
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files
    • Verify employment or contract with psychiatrist, psychologist, and other professionals

  • PA-YPS 10.01

    The program is under the direction of a rehabilitation specialist is qualified by:

    1. an advanced degree in a human services field and a minimum of 2 years relevant experience working with youth with a serious emotional disorder; or
    2. a bachelor’s degree in social work or a comparable human service field and at least an additional 4 years of relevant experience working with youth with a serious emotional disorder. 

    Interpretation: Some states require those in a supervisory role have certification or licensure by the designated authority in their state, such as the Psychiatriac Rehabilitation Association Children’s Psychiatric Rehabilitation Certificate. Agencies should consult state and local laws and regulations to ensure compliance.

  • PA-YPS 10.02

    Rehabilitation specialist is employed for:

    1. at least 20 hours per week when the program serves less than 30 individuals; or
    2. at least 40 hours per week when the program serves 30 individuals or more.

  • PA-YPS 10.03

    Direct services supervisors are qualified by one or more of the following:

    1. an advanced degree in a human services field and a minimum of two years professional experience;
    2. substantial experience in the psychosocial rehabilitation field which, based on the agency’s decision, substitutes for specific educational requirements; and/or
    3. national or state certification, licensing, or registration requirements in the psychosocial or psychiatric rehabilitation field.

    Interpretation: Supervisor qualifications will vary depending on the services provided and program design, as well as local regulations.
    Interpretation: Rehabilitation specialists may have a dual role of supervisor and program director, if their workload permits it.

  • FP
    PA-YPS 10.04

    Direct service personnel receive training on the following topics:

    1. engagement with youth, including building trust and establishing rapport;
    2. partnering and engaging with families;
    3. accessing culturally-relevant community services;
    4. recognizing trauma and coping mechanisms, and providing trauma-informed care;
    5. the use, management, and side effects of psychotropic medications;
    6. individuals who identify as lesbian, gay, bisexual, transgender, or gender non-conforming;
    7. the characteristics and treatment of emotional or behavioral problems of youth; and
    8. recognizing the risk factors that increase vulnerability to relapse.

    Research Note: Training regarding youth psychiatric rehabilitation services should address evidence based practices, recovery, the psychiatric rehabilitation process, the consumer movement, and cultural issues.

  • PA-YPS 10.05

    Direct service personnel workloads support the achievement of client outcomes, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
    2. the work and time required to accomplish assigned tasks and job responsibilities; and
    3. service volume, accounting for assessed level of needs of new and current clients and referrals.

  • PA-YPS 10.06

    Personnel providing direct services are qualified by:

    1. a bachelor’s degree in a health-related field;
    2. an associate’s degree in a health-related and minimum 1 year of experience;
    3. 30 hours, or their equivalent, of college credit toward a bachelor’s degree in a health-related field and 1 year of experience; or
    4. 2 years of work experience in a supervised mental health setting.

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