Private Organization Accreditation

Catholic Charities alleviates human suffering and improves the quality of life of 100,000 people annually, regardless of religious background. A staff of 600 provides support and services related to housing, food, mental health, children's services, addiction treatment, and domestic violence services.


ClearPoint Credit Counseling Solutions

Tim Spearin, Vice President, Quality Assurance

ClearPoint Credit Counseling Solutions has been accredited by the Council on Accreditation (COA) since 1996.  Reaccreditation attests that a member organization continues to meet the highest national operating standards as set by the COA.  It also provides assurance that ClearPoint Credit Counseling Solutions is performing services which the community needs, conducting its operations and funds successfully.
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Shelter Services meet the basic needs of individuals and families who are homeless or in transition, support family stabilization or independent living, and facilitate access to services and permanent housing.

PA-SH 6: Program Facilities

Program facilities provide a physically and psychologically safe, clean, and non-institutional environment. 

Note: Please see Facility Observation Checklist - Private, Public, Canadian for additional assistance with this standard.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
No Self-Study Evidence
No On-Site Evidence
    • Observe facility

  • PA-SH 6.01

    Accommodations for service recipients include:

    1. single rooms, rooms for two to four individuals, rooms for families with children, or accommodations for larger groups, if appropriate;
    2. adequately and attractively furnished rooms with a separate bed for each resident, including a clean, comfortable, covered mattress, pillow, sufficient linens, and blankets;
    3. a non-stacking crib for each infant and toddler that is 24 months or younger that meets federal safety regulations; and
    4. a safe, lockable place to keep personal belongings and valuables.

    Interpretation: If the physical housing structure prevents the provision of private rooms, basic emergency shelters and enhanced emergency shelters may place service recipients in open plan, dormitory-style rooms.

    Interpretation: All cribs, including portable cribs that can be folded or collapsed without being disassembled, must meet current Consumer Product Safety Commission (CPSC) full-size and non-full size crib standards per Sections 1219 and 1220 of Title 16 of the Code of Federal Regulations to ensure safety. 

    The American Academy of Pediatrics recommends that cribs are used by children under 90 centimeters (35 inches) tall. 

    Note: Element (c) will not apply to agencies that do not serve families.

  • PA-SH 6.02

    Programs provide:

    1. sufficient supplies and equipment to meet service recipients’ needs;
    2. rooms for the provision of on-site services, as applicable;
    3. at least one room suitably furnished for the use of on-duty personnel; and
    4. private sleeping accommodations for personnel who sleep at the facility, if applicable.

  • PA-SH 6.03

    The program accommodates informal gatherings of service recipients, and ensures that such spaces are usable in inclement weather.

  • PA-SH 6.04

    The program has adequate facilities for housekeeping, laundry, maintenance, storage, and related administrative support functions.

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