WHO IS ACCREDITED?

Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Residential Treatment Services provide individualized therapeutic interventions and a range of services, including education for residents to increase productive and pro-social behavior, improve functioning and well-being, and return to a stable living arrangement in the community.

PA-RTX 14: Services for Substance Use Conditions

The agency provides substance use prevention and recovery services.

Interpretation: PA-RTX 14 applies to all residential treatment programs regardless of the population served to emphasize and support prevention and recovery for residents with substance use conditions. In addition, programs whose primary service is residential substance use treatment will also complete the applicable standards for Services for Mental Health and/or Substance Use Disorders (PA-MHSU).

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for providing or arranging substance use prevention and recovery services
    • List of substance use resources and services continuum
    • Contracts/service agreements/MOUs for substance use prevention and education services
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Residents
    • Review case records

  • PA-RTX 14.01

    The agency provides or makes formal arrangements with appropriate agencies to provide substance use prevention and education services according to the needs and developmental stage of the resident population.


  • PA-RTX 14.02

    The agency maintains a list of referral resources for a full continuum of services to meet the needs of residents with alcohol or other substance use-related problems.

    Interpretation: Agencies can maximize the likelihood of a successful referral by creating MOUs or linkage agreements with providers that specialize in substance use prevention and recovery services. These types of arrangements should outline the services provided, the goals and objectives of the collaboration, and the roles and responsibilities of all parties involved. 


  • PA-RTX 14.03

    Referrals to self-help or peer support group services are provided to residents and family members, as appropriate.

    Interpretation: Agencies’ policies and/or procedures should promote referrals to culturally and linguistically competent service providers.

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