Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.


Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
read more>>


Residential Treatment Services provide individualized therapeutic interventions and a range of services, including education for residents to increase productive and pro-social behavior, improve functioning and well-being, and return to a stable living arrangement in the community.

PA-RTX 1: Service Philosophy, Modalities, and Interventions

A service philosophy:
  1. sets forth a logical approach for how services, supports, activities, and interventions will empower and meet the needs of individual residents;
  2. ensures that services are resident-guided, family-driven, culturally and linguistically competent, and trauma-informed;
  3. guides the implementation and development of individualized services based on the best available evidence of effectiveness; and
  4. outlines the service modalities, interventions, and activities that personnel may employ.

Interpretation: A functional service philosophy, logic model, or similar framework, guides program development and implementation by linking the agency’s mission or purpose with strategies, practces, or tools needed to integrate these into daily work. A well-defined and visible practice framework will help staff and stakeholders think systematically about how the program can make a measureable difference by drawing clear connections between program values, service population needs, available resources, program activities and interventions, program outputs, and desired outcomes.

Interpretation: Agencies that are resident-guided empower, educate, and facilitate voice and choice of those served by the program. Offering residents decision-making power leads to more positive long-term outcomes. 

Agencies that are family-driven empower, educate, engage, and promote voice and choice of families.

Research Note: Organizational self-assessments can evaluate the extent to which agencies’ policies and practices are trauma-informed, as well as identify strengths and barriers in regards to trauma-informed service delivery and provision. For example, agencies can evaluate staff training and professional development opportunities and review supervision ratios to assess whether personnel are trained and supported on trauma-informed care practices. Agencies can also conduct an internal review of their assessments and service planning processes to ensure that services are being delivered in a trauma-informed manner.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service philosophy
    • Policies for prohibited interventions
    • Procedures related to the use of non-traditional or unconventional practices
    • Table of contents of training curricula related to the use of non-traditional or unconventional practices
    • Documentation of training related to the use of non-traditional or unconventional practices
    • Interview:
      1. Program director
      2. Personnel
      3. Residents and their families
    • Review case records

  • PA-RTX 1.01

    The program is guided by a philosophy that provides a logical basis for services and supports to be delivered in a trauma-informed and culturally and linguistically competent manner, based on program goals and the best available evidence of service effectiveness.

  • FP
    PA-RTX 1.02

    If the agency permits the use of service modalities and interventions it defines as non-traditional or unconventional, it:
    1. explains any benefits, risks, side effects, and alternatives to the resident or a legal guardian;
    2. obtains the written, informed consent of the resident or a legal guardian;
    3. ensures that personnel receive sufficient training, and/or certification when it is available; and
    4. monitors the use and effectiveness of such interventions.

    Interpretation: Examples of non-traditional and unconventional service modalities or interventions include, but are not limited to: hypnosis, acupuncture, and modalities or interventions that involve physical contact, such as massage therapy.

    Interpretation: Agencies that choose to permit non-traditional or unconventional service modalities or interventions should ensure that practices do not cause physical or psychological harm by demonstrating in their procedures that they have acknowledged the potential risks of implementing these methods and subsequently taken appropriate measures to minimize those risks.

    NA The agency does not permit non-traditional or unconventional modalities or interventions.

  • FP
    PA-RTX 1.03

    Agency policy prohibits:
    1. corporal punishment;
    2. the use of aversive stimuli and/or therapies;
    3. interventions that involve withholding nutrition or hydration, or that inflict physical or psychological pain;
    4. the use of demeaning, shaming, or degrading language and bullying activities;
    5. unwarranted use of invasive procedures or activities as a disciplinary action;
    6. unnecessarily punitive restrictions, including restricting contact with family as a disciplinary action;
    7. forced physical exercise to eliminate behaviors;
    8. punitive work assignments;
    9. punishment by peers; and
    10. group punishment or discipline for individual behavior.

  • FP
    PA-RTX 1.04

    An intervention is discontinued immediately if it produces adverse side effects or is deemed unacceptable according to prevailing professional standards.

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use