WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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ORGANIZATION TESTIMONIAL

Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Purpose

Proactive, comprehensive, and systematic risk management practices reduce the agency’s risk, loss, and liability exposure.

PA-RPM 1: Legal and Regulatory Compliance

The agency complies with applicable federal, state, and local laws and regulations.

Interpretation:  When necessary, the agency should consult legal counsel to obtain comprehensive guidance regarding legal and regulatory compliance.

Interpretation: The network management entity must annually verify that member agencies, subcontracting agencies, and independent practitioners meet the legal and regulatory requirements to provide the services they provide on behalf of the network.

Interpretation: Non-profit credit counseling agencies are required to meet IRS 501q regulations.

 NA State-administered regional office

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3
Partial Implementation, Concerning Performance
  • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
  • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • A letter signed by the agency head:
      1. Certifying the agency is presently in compliance with applicable federal, state, and local laws
      2. Summarizing the agency's current status/progress towards compliance with consent decrees
    • Progress reports or other evidence of the work being done to comply with consent decrees
    • Network only:
      1. Procedures for ensuring provider compliance with applicable licenses, regulations, and decrees for services provided by the network.
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Relevant legal and regulatory documents, as applicable to the agency
    • Reports from licensing/regulatory review, as applicable
    • Network only:
      1. Copies of relevant licenses and legal and regulatory documents, as applicable to the providers, at the office of the managing entity
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency leadership
      2. In-house counsel
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
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