Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.


Rochelle Haimes, ACSW

Volunteer Roles: Commissioner; Peer Reviewer; Standards Panel Member; Team Leader

Rochelle is a Consultant working with a variety of private organizations to become accredited. Her primary area of expertise is in facilitating the development of PQI systems and activities. Her previous experience with both small and large organizations is the cornerstone for her long-standing volunteer activities as a Peer reviewer and as a Team Leader.
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Respite Care reduces caregiver stress, promotes the well-being and safety of care recipients, and contributes to stable families.

PA-RC 11: Personnel

Respite care providers are qualified for, and receive support in, providing temporary care to improve individual and family well-being, reduce caregiver stress, and promote family stability.


  • Added Evidence - 04/20/18
    Review of respite provider files added to on-site activities.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Table of contents of training curricula
    • Procedures for screening respite providers
    • Procedures and criteria used for assigning and evaluating workloads
    • Job descriptions
    • Documentation of training
    • Training curricula
    • Interview:
      1. Supervisors
      2. Personnel
      3. Respite providers
    • Review personnel and respite provider files

  • PA-RC 11.01

    Respite care providers have the personal characteristics necessary to provide flexible, affectionate care.

  • PA-RC 11.02

    Respite care providers are competent to:

    1. assess the need for additional services;
    2. respect and appreciate the cultural background, heritage, and identity of persons receiving services;
    3. communicate effectively;
    4. identify changes in functioning; and
    5. determine if a crisis situation is imminent and intervene using appropriate resources.

    Interpretation: Competency can be demonstrated through education, training, or experience.

  • PA-RC 11.03

    Respite care providers are skilled in the following areas, as appropriate to the services provided:

    1. methods of engagement;
    2. helping individuals cope with trauma;
    3. identification of medical needs or problems;
    4. the agency’s plans for handling emergencies;
    5. case advocacy;
    6. use of adaptive equipment, such as braces and wheelchairs;
    7. providing personal care, including lifting techniques; and
    8. other areas necessary to serve the target population.

    Interpretation:Skills can be acquired or improved through education, training, or supervision.

  • FP
    PA-RC 11.04

    Providers are screened and approved prior to having contact with families to ensure they are able to provide the type of care needed, and screenings include:

    1. a criminal record and abuse registry check for all adults living in the provider’s home; and
    2. relevant caregiving experience.

    Interpretation: Record checks are conducted in compliance with applicable law. When a finding of child or adult abuse, neglect, or exploitation is indicated, guidelines are used to determine the appropriateness of provider responsibilities.

    Note: Element (a) is only applicable if respite care is delivered in the provider’s home. 

  • FP
    PA-RC 11.05

    Personnel and respite care providers that provide personal care or basic health services receive a health evaluation prior to providing care to determine their ability to perform the essential functions of the job, with or without reasonable accommodation.


    • Revised Standard - 04/20/18
      The standard was revised to clarify applicability to respite care providers.

    Interpretation:While a physical examination is preferred, personnel may receive a general health screening performed by a qualified medical practitioner, provided that the screening addresses communicable diseases.

    NA The program is not designed to serve individuals with personal care or health service needs. 

  • PA-RC 11.06

    Respite care providers sign a statement agreeing to refrain from the use of corporal punishment and degrading treatment, and receive training and support to promote positive behavior and implement appropriate discipline techniques.

    Note: Agencies that permit restrictive behavior management techniques must implement relevant Behavior Support and Management (BSM) standards.

  • PA-RC 11.07

    Personnel who conduct assessments are qualified by training, skill, and experience, and have the ability to recognize individuals and families with special needs.

  • PA-RC 11.08

    Supervisors have:

    1. an advanced degree in social work or a comparable human service field with one year of relevant experience, or
    2. a bachelor’s degree in social work or a comparable human service field with two years of relevant experience.

  • PA-RC 11.09

    Employee workloads are regularly reviewed and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
    2. the work and time required to accomplish assigned tasks and job responsibilities; and
    3. service volume, accounting for assessed level of needs of new and current clients and referrals.
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