WHO IS ACCREDITED?

Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.
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VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

Purpose

Respite Care reduces caregiver stress, promotes the well-being and safety of care recipients, and contributes to stable families.

PA-RC 11: Personnel

Respite care providers are qualified for, and receive support in, providing temporary care to improve individual and family well-being, reduce caregiver stress, and promote family stability.

Update:

  • Added Evidence - 04/20/18
    Review of respite provider files added to on-site activities.
Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Table of contents of training curricula
    • Procedures for screening respite providers
    • Procedures and criteria used for assigning and evaluating workloads
    • Job descriptions
    • Documentation of training
    • Training curricula
    • Interview:
      1. Supervisors
      2. Personnel
      3. Respite providers
    • Review personnel and respite provider files

  • PA-RC 11.01

    Respite care providers have the personal characteristics necessary to provide flexible, affectionate care.


  • PA-RC 11.02

    Respite care providers are competent to:

    1. assess the need for additional services;
    2. respect and appreciate the cultural background, heritage, and identity of persons receiving services;
    3. communicate effectively;
    4. identify changes in functioning; and
    5. determine if a crisis situation is imminent and intervene using appropriate resources.

    Interpretation: Competency can be demonstrated through education, training, or experience.


  • PA-RC 11.03

    Respite care providers are skilled in the following areas, as appropriate to the services provided:

    1. methods of engagement;
    2. helping individuals cope with trauma;
    3. identification of medical needs or problems;
    4. the agency’s plans for handling emergencies;
    5. case advocacy;
    6. use of adaptive equipment, such as braces and wheelchairs;
    7. providing personal care, including lifting techniques; and
    8. other areas necessary to serve the target population.

    Interpretation:Skills can be acquired or improved through education, training, or supervision.


  • FP
    PA-RC 11.04

    Providers are screened and approved prior to having contact with families to ensure they are able to provide the type of care needed, and screenings include:

    1. a criminal record and abuse registry check for all adults living in the provider’s home; and
    2. relevant caregiving experience.

    Interpretation: Record checks are conducted in compliance with applicable law. When a finding of child or adult abuse, neglect, or exploitation is indicated, guidelines are used to determine the appropriateness of provider responsibilities.

    Note: Element (a) is only applicable if respite care is delivered in the provider’s home. 


  • FP
    PA-RC 11.05

    Personnel and respite care providers that provide personal care or basic health services receive a health evaluation prior to providing care to determine their ability to perform the essential functions of the job, with or without reasonable accommodation.

    Update:

    • Revised Standard - 04/20/18
      The standard was revised to clarify applicability to respite care providers.

    Interpretation:While a physical examination is preferred, personnel may receive a general health screening performed by a qualified medical practitioner, provided that the screening addresses communicable diseases.

    NA The program is not designed to serve individuals with personal care or health service needs. 


  • PA-RC 11.06

    Respite care providers sign a statement agreeing to refrain from the use of corporal punishment and degrading treatment, and receive training and support to promote positive behavior and implement appropriate discipline techniques.

    Note: Agencies that permit restrictive behavior management techniques must implement relevant Behavior Support and Management (BSM) standards.


  • PA-RC 11.07

    Personnel who conduct assessments are qualified by training, skill, and experience, and have the ability to recognize individuals and families with special needs.


  • PA-RC 11.08

    Supervisors have:

    1. an advanced degree in social work or a comparable human service field with one year of relevant experience, or
    2. a bachelor’s degree in social work or a comparable human service field with two years of relevant experience.

  • PA-RC 11.09

    Employee workloads are regularly reviewed and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
    2. the work and time required to accomplish assigned tasks and job responsibilities; and
    3. service volume, accounting for assessed level of needs of new and current clients and referrals.
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