Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.


Rochelle Haimes, ACSW

Volunteer Roles: Commissioner; Peer Reviewer; Standards Panel Member; Team Leader

Rochelle is a Consultant working with a variety of private organizations to become accredited. Her primary area of expertise is in facilitating the development of PQI systems and activities. Her previous experience with both small and large organizations is the cornerstone for her long-standing volunteer activities as a Peer reviewer and as a Team Leader.
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Adults with serious and persistent mental illness who participate in Psychiatric Rehabilitation Services achieve their highest level of self-sufficiency and recovery through gains in personal empowerment, hopefulness, and competency.

PA-PSR 5: Service Elements

The program encourages individuals to achieve their highest level of functioning by helping enhance coping abilities and create a supportive community in which to learn and grow.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Procedures for providing services in the community and community integration
    • Mental health directive planning procedures
    • Program brochure
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • PA-PSR 5.01

    The program offers at least three of the following services:

    1. case management;
    2. pre-vocational and vocational training;
    3. housing/residential care;
    4. peer support services;
    5. individual supportive therapy;
    6. social rehabilitation services; and/or
    7. educational services.

  • PA-PSR 5.02

    The program works with service recipients to identify and use natural resources and peer support to create a supportive community.

    Research Note: The research indicates that successful strengths focused interventions make an inventory of both internal resources (e.g., self-efficacy) and external resources (e.g., sociall support) as assets to be utilized in treatment. 

  • PA-PSR 5.03

    Core service components focus on helping individuals improve and manage the quality of their lives through:

    1. development of self care and independent living skills;
    2. medication adherence and an understanding of how to manage their illness;
    3. socialization and use of leisure time;
    4. organizationals skills;
    5. anger management;
    6. coping skills;
    7. conflict skill training;
    8. housing, education, and family support services; and
    9. vocational development.

    Research Note: Research has suggested that psychoeducation and skills training lead to acquisition of targeted skills, and are associated with reduced relapse, improved social functioning, and decreased family stress.

    Research Note:Studies conducted to examine the impact of placing individuals with mental illness in real world settings and then providing them with the necessary training and supports to successfully maintain those placements indicated positive outcomes in the areas of employment, education, and independent living. Such outcomes include return to work; job tenure; and improvement in hospitalization rates, symptoms, housing stability, and educational and vocational functioning.

  • PA-PSR 5.04

    The program offers service recipients a variety of opportunities to achieve service goals through individual, group, and/or milieu activities, within a culturally sensitive framework that allows each individual to:

    1. learn how to relate positively to others;
    2. anticipate and control behaviors that interfere with inclusion in the community;
    3. experience peer support and feedback;
    4. develop personal awareness and boundaries;
    5. engage in positive problem solving methods;
    6. build on strengths and enhance self-reliance and productivity; and
    7. celebrate competence and success.

  • FP
    PA-PSR 5.05

    The agency directly provides, coordinates, or formally arranges for:

    1. 24-hour crisis intervention;
    2. crisis residential and other emergency services;
    3. inpatient and outpatient psychiatric services;
    4. medical and dental services;
    5. medication management;
    6. integrated mental health and substance use services;
    7. substance use education and treatment;
    8. public assistance and income maintenance;
    9. work-related services and job placements;
    10. financial services;
    11. legal advocacy and representation; and
    12. transportation.

    Research Note: Assertive community outreach programs provide a majority of treatment, support, and rehabilitation services with minimal referral to outside providers to allow for full integration of services.

    Research Note: Collaboration between agencies and settings can help improve the community functioning of individuals with serious and persistent mental illness.

  • FP
    PA-PSR 5.06

    Service recipients develop advanced mental health directives, when appropriate, and engage in crisis planning that is centered around their strengths and includes way to prevent escalation or decomposition.

    Interpretation:Advanced mental health directives, also known as advanced psychiatric directives, enable a person with a mental illness to make decisions about the mental health care they wish to receive when they may be incapacitated. An advanced directive goes into effect when the person is unable to make decisions and is revocable. Advanced directives frequently address such issues as: preferred hospitals, medications, and specific interventions, and designation of a person to make decisions about their care.

    Interpretation: By identifying and addressing crisis situations that may arise and symptoms to pay attention to, the service recipient and the workers can be proactive in handling escalating problem behaviors and promote the service recipient’s strengths in their serivce planning

  • PA-PSR 5.07

    The families or significant others of service recipients are offered services, including:

    1. family psychoeducation;
    2. emotional support and therapy;
    3. linkage to community services;
    4. self-help referrals; and
    5. care coordination, as needed.

    Research Note: Studies of psychoeducation services provided to families consistently show positive outcomes for the service recipient, including reduced relapse, decreased psychiatric symptoms, and increased self-efficacy.

  • PA-PSR 5.08

    The agency:

    1. provides most of its services in the community;
    2. identifies and develops opportunities for service recipients to develop positive ties to the community based upon interests and abilities;
    3. helps develop social support networks;
    4. presents opportunities for service recipients to participate in group activities where they can meet, support, and share experiences with peers; and
    5. develops life skills necessary to support social and community integration.

    Research Note: Literature points to the importance of providing services in the community regardless of the program approach, including skills building, peer support, vocational services, or consumer community resource development.

    Research Note: Most individuals with long-term mental illness can live successfully in the community.

    Research Note: Developing positive peer relationships can help sustain positive changes.

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