Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.


Catholic Charities, Diocese of Covington

Wm. R. (Bill) Jones, ACSW, MDiv, Chief Executive Officer

Catholic Charities in Covington has been COA accredited since 1996. Though the time spent in completing the self study and hosting the site visit can sometimes feel sometimes daunting, the rewards far outweigh the effort. In our agency, the self-study is a group process that involves every member of the staff from the CEO to the building maintenance staff.
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Individuals who participate in Pregnancy Support Services learn about parenthood, make informed decisions about their pregnancies, stay healthy, and pursue their educational and vocational goals.

PA-PS 8: Education Services

Educational and skill-building activities help expectant parents reach their highest level of personal functioning, experience healthy births, prepare for family life, meet the responsibilities of parenthood, and care for their children.

Interpretation: Services should help expectant parents build skills, gain confidence in their personal abilities, increase their self-esteem, and develop their sense of control, choice, and empowerment.

NA The agency provides only Pregnancy Options Counseling or Birth Options Counseling.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Table of contents of educational curricula
    • Educational curricula
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals served
    • Review case records

  • PA-PS 8.01

    Expectant parents are educated and counseled about positive personal development and self-sufficiency, including:

    1. personal growth and maturity;
    2. interpersonal relations and communication;
    3. future goals and aspirations, including those related to education and employment;
    4. managing and coping with stress, including stress related to the pregnancy;
    5. problem-solving and decision-making;
    6. time, budget, and household management; and
    7. effectively using available community resources.

  • FP
    PA-PS 8.02

    Expectant parents are educated about the following prenatal health topics:

    1. fetal growth and development;
    2. the importance of prenatal care;
    3. nutrition and proper weight gain;
    4. appropriate exercise;
    5. medication use during pregnancy;
    6. effects of tobacco and substance use on fetal development;
    7. what to expect during labor and delivery; and
    8. benefits of breastfeeding.

    Interpretation: These topics may be addressed by qualified medical personnel in the context of the prenatal health care referenced in PA-PS 7.01.

  • FP
    PA-PS 8.03

    Expectant parents are educated about the following child development and child-rearing topics:

    1. caring for newborns, infants, and young children;
    2. health and nutritional needs of newborns, infants, and young children;
    3. cognitive and physical development of newborns, infants, and young children;
    4. environmental safety and injury prevention;
    5. parent-child interactions; and
    6. age-appropriate behavioral expectations and appropriate discipline for children.

    Interpretation: Please note that education on environmental safety and injury prevention should include education regarding safe practices for sleeping and bathing.  

    Research Note: The Safe to Sleep Campaign® reduces the risk of Sudden Infant Death Syndrome (SIDS) and other sleep-related causes of infant death by educating caregivers on safe sleep practices, and is a good resource for agencies looking for more information on SIDS prevention. The National Institute of Child Health and Human Development directs and maintains the Safe to Sleep campaign® in collaboration with the American Academy of Pediatrics, the American College of Obstetricians and Gynecologists, the Association of SIDS and Infant Mortality Programs, the Centers for Disease Control and Prevention, the Consumer Product Safety Commission, First Candle, and the Maternal and Child Health Bureau. 

    NA The agency does not serve expectant parents who plan to parent their children.

  • PA-PS 8.04

    Expectant parents’ characteristics, such as race, culture, ethnicity, language, age, developmental level, and literacy level, are taken into consideration when choosing or designing educational resources.

  • PA-PS 8.05

    When educational activities are provided in a group setting, services:

    1. emphasize group learning and sharing;
    2. respond flexibly to the changing needs of group members; and
    3. are scheduled with participants’ time commitments in mind.

    Interpretation: Although some skills may be taught formally in a classroom context, program personnel should also engage expectant parents through more experiential methods, such as coaching and role modeling, that are designed to actively involve participants and help them personalize the information they are taught.

    NA The agency does not provide education services in a group setting.

  • PA-PS 8.06

    Group programs provide participants with opportunities to:

    1. contribute by sharing their experiences;
    2. listen to and learn from those who are similar to and different from themselves;
    3. develop positive relationships with others;
    4. assume responsibilities and develop leadership capacities; and
    5. participate in activities of interest.

    NA The agency does not provide education services in a group setting.

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