Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.


ClearPoint Credit Counseling Solutions

Tim Spearin, Vice President, Quality Assurance

ClearPoint Credit Counseling Solutions has been accredited by the Council on Accreditation (COA) since 1996.  Reaccreditation attests that a member organization continues to meet the highest national operating standards as set by the COA.  It also provides assurance that ClearPoint Credit Counseling Solutions is performing services which the community needs, conducting its operations and funds successfully.
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An agency-wide Performance and Quality Improvement system effectively engages staff, persons served, and other stakeholders in advancing the agency’s mission and achieving strategic goals through continuous, integrated, data-driven efforts to improve service delivery and administrative practice.

PA-PQI 8: Contracting Practices

The agency enters into contracts as a purchaser of social and human services with due regard for practices that promote positive service recipient outcomes and efficient use of resources.

Interpretation: The standards in PA-PQI 8 apply to all contracts entered into by the agency in which it acts as a purchaser of social and human services, including contracts with provider organizations as well as contracts with independent contractors.

NA State-administered agency regional office

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
Partial Implementation, Concerning Performance
  • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
  • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Contracting and procurement policies, procedures, and applicable regulations
    • List of social and human service contracts
    • Sample social and human service contracts (3)
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office Only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Additional Social and human service contracts
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency head
      2. Contract manager(s)
      3. Contracted providers, including independent contractors
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only

  • PA-PQI 8.01

    The agency is aware of and engaged in the procurement process to the greatest extent possible given applicable state law or regulation.  

  • PA-PQI 8.02

    The pursuit of contracts is:

    1. consistent with the agency’s mission and practice model; 
    2. aligned with, and supportive of, the agency’s service array and resource development goals; and
    3. responsive to the identified needs and desired outcomes of persons served.

    Note: See also PA-AM 6 for more information on service array and resource development.

  • PA-PQI 8.03

    The agency:

    1. establishes a system of standardized contracting practices; and
    2. conducts due diligence in contracting activities, including review of possible risks.

  • PA-PQI 8.04

    The agency has a process for verifying that prospective contractors:

    1. have sufficient human and financial resources to fulfill the terms of the contract; 
    2. are licensed or otherwise legally authorized to provide the contracted services; 
    3. employ appropriately qualified staff; and 
    4. have a history of satisfactory performance under previous contracts with the agency, as applicable.

    Interpretation: The agency should have a process for verifying the qualifications of independent contractors or personnel employed by contracted providers, including confirmation that providers:

    1. possess relevant licenses and/or credentials;
    2. have the desired expertise and competencies for the contracted service, including cultural responsiveness and sufficient experience delivering services to the population served; and
    3. receive appropriate supervision.

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