WHO IS ACCREDITED?

Private Organization Accreditation

Sweetser, a Maine non-profit agency operating since 1828, provides comprehensive mental and behavioral health and substance abuse treatment services. Statewide, it serves around 15,000 consumers a year, including children, adults, and families in outpatient, office-based, and residential settings.
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VOLUNTEER TESTIMONIAL

Judy Kay, LCSW

Volunteer Roles: Peer Reviewer; Team Leader

In administration for 22 of 24 years at Child Saving Institute, a COA-accredited not-for-profit child welfare agency in Omaha, Nebraska. Retired approximately two years ago, I moved to Tucson, Arizona, where I advocate for children's rights as a Court Appointed Special Advocate (CASA) volunteer to three young children.
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Purpose

An agency-wide Performance and Quality Improvement system effectively engages staff, persons served, and other stakeholders in advancing the agency’s mission and achieving strategic goals through continuous, integrated, data-driven efforts to improve service delivery and administrative practice.

PA-PQI 8: Contracting Practices

The agency enters into contracts as a purchaser of social and human services with due regard for practices that promote positive service recipient outcomes and efficient use of resources.

Interpretation: The standards in PA-PQI 8 apply to all contracts entered into by the agency in which it acts as a purchaser of social and human services, including contracts with provider organizations as well as contracts with independent contractors.

NA State-administered agency regional office

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Contracting and procurement policies, procedures, and applicable regulations
    • List of social and human service contracts
    • Sample social and human service contracts (3)
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office Only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Additional Social and human service contracts
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency head
      2. Contract manager(s)
      3. Contracted providers, including independent contractors
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only

  • PA-PQI 8.01

    The agency is aware of and engaged in the procurement process to the greatest extent possible given applicable state law or regulation.  


  • PA-PQI 8.02

    The pursuit of contracts is:

    1. consistent with the agency’s mission and practice model; 
    2. aligned with, and supportive of, the agency’s service array and resource development goals; and
    3. responsive to the identified needs and desired outcomes of persons served.

    Note: See also PA-AM 6 for more information on service array and resource development.


  • PA-PQI 8.03

    The agency:

    1. establishes a system of standardized contracting practices; and
    2. conducts due diligence in contracting activities, including review of possible risks.


  • PA-PQI 8.04

    The agency has a process for verifying that prospective contractors:

    1. have sufficient human and financial resources to fulfill the terms of the contract; 
    2. are licensed or otherwise legally authorized to provide the contracted services; 
    3. employ appropriately qualified staff; and 
    4. have a history of satisfactory performance under previous contracts with the agency, as applicable.

    Interpretation: The agency should have a process for verifying the qualifications of independent contractors or personnel employed by contracted providers, including confirmation that providers:

    1. possess relevant licenses and/or credentials;
    2. have the desired expertise and competencies for the contracted service, including cultural responsiveness and sufficient experience delivering services to the population served; and
    3. receive appropriate supervision.

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