WHO IS ACCREDITED?

Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

An agency-wide Performance and Quality Improvement system effectively engages staff, persons served, and other stakeholders in advancing the agency’s mission and achieving strategic goals through continuous, integrated, data-driven efforts to improve service delivery and administrative practice.

PA-PQI 8: Contracting Practices

The agency enters into contracts as a purchaser of social and human services with due regard for practices that promote positive service recipient outcomes and efficient use of resources.

Interpretation: The standards in PA-PQI 8 apply to all contracts entered into by the agency in which it acts as a purchaser of social and human services, including contracts with provider organizations as well as contracts with independent contractors.

NA State-administered agency regional office

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Contracting and procurement policies, procedures, and applicable regulations
    • List of social and human service contracts
    • Sample social and human service contracts (3)
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office Only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Additional Social and human service contracts
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency head
      2. Contract manager(s)
      3. Contracted providers, including independent contractors
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only

  • PA-PQI 8.01

    The agency is aware of and engaged in the procurement process to the greatest extent possible given applicable state law or regulation.  


  • PA-PQI 8.02

    The pursuit of contracts is:

    1. consistent with the agency’s mission and practice model; 
    2. aligned with, and supportive of, the agency’s service array and resource development goals; and
    3. responsive to the identified needs and desired outcomes of persons served.

    Note: See also PA-AM 6 for more information on service array and resource development.


  • PA-PQI 8.03

    The agency:

    1. establishes a system of standardized contracting practices; and
    2. conducts due diligence in contracting activities, including review of possible risks.


  • PA-PQI 8.04

    The agency has a process for verifying that prospective contractors:

    1. have sufficient human and financial resources to fulfill the terms of the contract; 
    2. are licensed or otherwise legally authorized to provide the contracted services; 
    3. employ appropriately qualified staff; and 
    4. have a history of satisfactory performance under previous contracts with the agency, as applicable.

    Interpretation: The agency should have a process for verifying the qualifications of independent contractors or personnel employed by contracted providers, including confirmation that providers:

    1. possess relevant licenses and/or credentials;
    2. have the desired expertise and competencies for the contracted service, including cultural responsiveness and sufficient experience delivering services to the population served; and
    3. receive appropriate supervision.

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