WHO IS ACCREDITED?

Private Organization Accreditation

Money Management International is a nationwide nonprofit organization that provides counseling and education related to credit, housing and bankruptcy, and offers debt management assistance if needed. MMI also conducts community education programs in the areas where we have a physical presence.
read more >>

ORGANIZATION TESTIMONIAL

Nuevo Amanecer Latino Children's Services

Galo A. Rodriguez, M.P.H., President & CEO

Since Nuevo Amanecer Latino Children’s Services pursued its COA accreditation on October 14, 2004, this corporation has sustained a continuous quality improvement process by not looking whom to blame among the involved parties but improving what we have already done well… because good enough is not good enough.
read more>>

Purpose

The agency supports personnel and promotes personnel competence, satisfaction, and retention by providing initial and ongoing competency-based training; a variety of personnel development opportunities; and regular, supportive supervision. 

FOC
PA-PDS 5: Network Training

The network provides orientation and training to all individuals who provide services to network consumers.

Interpretation: PA-PDS 5 applies to all individuals who provide services to network consumers including, as applicable, personnel of the network management entity, provider agencies, and independent practitioners.

NA The agency is not a network management entity.

NA State-administered agency regional office

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3
Partial Implementation, Concerning Performance
  • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
  • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Tables of Contents of orientation and training curricula 
    • Annual training calendar and/or training schedules
    • Outline of required training and timeframes for completion
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Training files, database, or personnel files that demonstrate attendance at required trainings
    • Training curricula
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview: 
      1. Network training coordinator
      2. Network providers and individual practitioners
    State Administered Agency (Regional Office)
    • Evaluated at the Central Office only

  • PA-PDS 5.01

    Prior to serving network consumers, all direct service providers receive orientation and training on:

    1. the network’s mission, philosophy, goals, and services;
    2. network operations and functioning;
    3. network policies and procedures, including access procedures;
    4. network billing practices;
    5. utilization management criteria;
    6. the network’s conflict of interest policies and ethical expectations; and
    7. the provider’s role in the network’s PQI process.


  • PA-PDS 5.02

    The network provides an ongoing training program that includes:

    1. refresher training on network policies, practices, and procedures;
    2. evidence-based practices, as appropriate to the array of network services; and
    3. other issues of importance to the network.

Copyright © 2019 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use