Private Organization Accreditation

Money Management International is a nationwide nonprofit organization that provides counseling and education related to credit, housing and bankruptcy, and offers debt management assistance if needed. MMI also conducts community education programs in the areas where we have a physical presence.


Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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Outreach Services identify and engage youth, adults, and families experiencing homelessness as a first step to accepting care for immediate health and safety needs, gaining access to community services and resources, taking steps toward community integration, and connecting to safe and stable housing. 

PA-OS 3: Assessment and Engagement

Outreach workers build trust with individuals experiencing homelessness and assess their immediate health and safety needs.


  • Revised Evidence - 06/15/18
    The on-site evidence was revised to include logs or progress notes as acceptable forms of service documentation. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Description of the techniques and strategies used to engage and assess individuals and families experiencing homelessness 
    • Assessment tools 
No On-Site Evidence
    • Interview: 
      1. Program director
      2. Relevant personnel
    • Review logs, progress notes, or case records for documentation of services applied, as applicable

  • FP
    PA-OS 3.01

    Engagement and assessments are:

    1. sensitive to the willingness of the individual or family to be engaged;
    2. non-threatening;
    3. respectful of the person’s autonomy and confidentiality;
    4. culturally responsive;
    5. trauma-informed
    6. flexible; and
    7. persistent.


    • Added Fundamental Practice Standard - 10/16/17

    Interpretation: When engaging with minors, the minor must be informed of the outreach worker’s obligations as a mandatory reporter.
    Interpretation: Culturally responsive engagement and assessment practices can include attention to geographic location, language of choice, the person’s religious, racial, ethnic, and cultural background, age, sexual orientation, gender identity, gender expression, and developmental level.
    To ensure that transgender and gender non-conforming service recipients are treated with respect and feel safe, forms and procedures should allow individuals to self-identify their gender and receive access to services accordingly. Additionally, service recipient choice regarding their first names and pronouns should be respected.

    Research Note: Establishing a trusting relationship between the outreach worker and the person experiencing homelessness is essential for successful outreach. Engagement is often an ongoing, long-term process, during which the outreach worker builds trust with the goal of linking the person to needed health, mental health, substance use, social, and housing services. Engagement and assessment occur simultaneously and are essentially the same process.

  • FP
    PA-OS 3.02

    Outreach workers assess the individual’s:

    1. safety, including potentially life-threatening situations and risk for suicide;
    2. immediate needs;
    3. level of functioning;
    4. overall mental and physical health; and
    5. strengths and capacities, including the capacity for making decisions.

    Interpretation: Depending on the qualifications of staff doing street outreach, the assessment process may be a two-phased process with elements (a) and (b) addressed by outreach workers in the locales where connections are made with service recipients, and elements (c), (d), and (e) addressed by a case manager or other qualified staff once the service recipient has agreed to accept services at a shelter or drop-in center.

    Interpretation: Agencies should use standardized assessment instruments to ensure that service recipients are connected to the most appropriate services available within the community. The instruments should be evidence-based, person-centered and strengths-based, trauma-informed, facilitate referrals to the full range of services needed to end homelessness (i.e., homelessness programs, affordable housing, mainstream benefits and services, health and mental health services, employment services, etc.), and appropriate for administration by non-clinical staff.
    Interpretation: The agency may respond to identified suicide risk by connecting individuals to more intensive services; facilitating the development of a safety and/or crisis plan; or contacting emergency responders, 24-hour mobile crisis teams, emergency crisis intervention services, crisis stabilization, or 24-hour crisis hotlines, as appropriate.

    Research Note: Some groups of service recipients may be at higher risk for suicide due to past trauma, compounding risk factors, and/or societal stigma, including individuals with public systems involvement (foster care, juvenile justice, criminal justice), military service members, American Indian and Alaska Natives, and individuals who identify as lesbian, gay, bisexual, and transgender (LGBT). Service recipients with alcohol use and/or mental health disorders are also at elevated risk for suicide. 

    Studies have also shown that individuals experiencing a financial crisis, including foreclosure and eviction, are more likely to experience high levels of stress, poor physical health, depression, anxiety, and be at risk for suicide.


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